The Office of the Independent Adjudicator for Higher Education ("OIA") operates an independent student complaints scheme pursuant to the Higher Education Act 2004.

All higher education institutions in England and Wales are required to comply with the Rules of the scheme.

The service is free to students.

The OIA is not a regulator. We handle individual complaints against higher education institutions. We may also publish recommendations about how they deal with complaints and what constitutes good practice.

About Complaining gives a summary of the new scheme.

The Office of the Independent Adjudicator is committed to promoting equality of opportunity and good race relations.

All complainants and enquirers will be treated fairly and with respect, and in a positive spirit of support for good relations between all members of the Higher Education sector.