Administration and Enquiries Team
Please note that if your email is of a general nature, please email enquiries@oiahe.org.uk
Administration and Enquiries Team Manager
Cheryl Emerton
cheryl.emerton@oiahe.org.uk
Cheryl began working at the OIA in March 2004. She is Head of the Enquiries Team and Administration Manager, with key responsibilities in the areas of HR, Finance and IT. Before relocating from South Africa, Cheryl worked as an administration manager for a life insurance company.
Administration and Enquiries Team
Teresa Broad
teresa.broad@oiahe.org.uk
Teresa is a part time administrator who primarily logs and responds to incoming email enquiries and telephone calls. She also helps to log and consider the initial eligibility of applications received and provides support to home based consultants.
Cheryl Goswell
cheryl.goswell@oiahe.org.uk
Cheryl is a part time administrator who deals with telephone enquiries, supports home based consultants and undertakes other office administration tasks.
Florence Irvine
florence.irvine@oiahe.org.uk
Florence considers initial eligibility of applications received and enters the information on to our database. She also deals with telephone enquiries and other administration tasks.
Sandra Reader
sandra.reader@oiahe.org.uk
Sandra is a part time administrator who ensures the integrity of the entries on our database. She also liaises with HEIs after a recommendation is made on a case.
Jo Smart
jo.smart@oiahe.org.uk
Jo is a part time administrator who keeps our point of contact list up to date and supports home based consultants as well as dealing with telephone enquiries. She also collates the satisfaction surveys we receive back from students.
Dominic Taylor
dominic.taylor@oiahe.org.uk
Dominic joined the OIA in June 2007 and works as a part time administrator on an ad hoc basis. He deals with telephone enquiries, considering the initial eligibility of cases and undertakes other office administration tasks.
Deborah Thompson
deborah.thompson@oiahe.org.uk
Deborah is Personal Assistant to the Independent Adjudicator and Chief Executive. She manages his office and diary. She also supports the Management Team and the Board and assists the Enquiries Team.
Elizabeth Wilson
elizabeth.wilson@oiahe.org.uk
Liz joined the OIA April 2008 and considers the initial eligibility of complaints we receive and enters the information on to our database. She also answers telephone and email enquiries as well as giving support to home based consultants and undertaking other administration tasks.
Charlotte Wootton
charlotte.wootton@oiahe.org.uk
As Outreach Co-ordinator Charlotte’s main responsibilities are organising the OIA’s highly regarded workshop programme and the OIA’s regular visits to universities and students’ unions. She also assists the Enquiries Team.