Administration and Enquiries Team
Please note that if your email is of a general nature, please email enquiries@oiahe.org.uk
Administration Manager and Head of Enquiries Team
Cheryl Emerton
cheryl.emerton@oiahe.org.uk
Cheryl began working at the OIA in March 2004. She is Head of the Enquiries Team and Administration Manager, with key responsibilities in the areas of HR, Finance and IT. Before relocating from South Africa, Cheryl worked as an administration manager for a life insurance company.
Administration and Enquiries Team
Teresa Broad
teresa.broad@oiahe.org.uk
Teresa is a part time administrator who primarily logs and responds to incoming email enquiries and telephone calls. She also helps to log and consider the initial eligibility of applications received and provides support to home based consultants.
Cheryl Goswell
cheryl.goswell@oiahe.org.uk
Cheryl is a part time administrator who deals with telephone enquiries and supports home-based consultants. She also deals with invoice payments and financial queries and gives support to the Administration Manager.
Florence Irvine
florence.irvine@oiahe.org.uk
Florence considers initial eligibility of complaints received and enters the information onto our database. She also supports home-based consultants and deals with telephone enquiries and other administration tasks.
Ruth McFruin
ruth.mcfruin@oiahe.org.uk
Ruth joined the OIA in August 2010 and primarily deals with telephone enquiries. She has previously worked Reading University as a Marketing Assistant organising the University’s Career Events and trained call centre staff for Prudential in India.
Julio Philogene
julio.philogene@oiahe.org.uk
Julio joined the OIA in August 2010 and primarily deals with telephone enquiries. He has previously worked in the tourism industry in sales and customer service and most recently in the airline industry. Julio speaks English, French, Italian, Creole and some German and Spanish.
Sandra Reader
sandra.reader@oiahe.org.uk
Sandra is a part time administrator who ensures the integrity of the entries on our database. She also liaises with HEIs after a recommendation is made on a case.
Jo Smart
jo.smart@oiahe.org.uk
Jo is a part time administrator who keeps our point of contact list up to date and supports home based consultants as well as dealing with telephone enquiries. She also collates the satisfaction surveys we receive back from students.
Dominic Taylor
dominic.taylor@oiahe.org.uk
Dominic joined the OIA in June 2007 and works as a part time administrator. His role includes dealing with telephone enquiries, considering the initial eligibility of cases and undertaking other office administration tasks.
Deborah Thompson
deborah.thompson@oiahe.org.uk
Deborah is Personal Assistant to the Independent Adjudicator and Chief Executive. She manages his office and diary. She also supports the Management Team and the Board and assists the Enquiries Team.
Elizabeth Wilson
elizabeth.wilson@oiahe.org.uk
Liz joined the OIA April 2008 and considers the initial eligibility of complaints we receive and enters the information on to our database. She also answers telephone and email enquiries as well as giving support to home based consultants and undertaking other administration tasks.
Charlotte Wootton
charlotte.wootton@oiahe.org.uk
As Outreach Co-ordinator Charlotte’s main responsibilities are organising the OIA’s highly regarded workshop programme and the OIA’s regular visits to universities and students’ unions. She also assists the Enquiries Team.
HR Officer
Michaela Hanbuerger
michaela.hanbuerger@oiahe.org.uk
Michaela joined the OIA in June 2010 as HR Officer. She previously worked as HR Manager within the National Health Service for 5 years. Before relocating from Germany, Michaela graduated as senior civil servant with key responsibilities in Health & Safety dealing with severe industrial accidents and diseases.