Our People


The Assessment Team is at the front-end of the organisation with responsibility for under taking an initial assessment, including making judgments on issues of eligibility and scoping complaints to manage the expectations of complainants.

Some cases may be allocated to the Adjudication Team to prepare a Complaint Outcome.

Our Enquiries Team handle telephone and email enquiries from students, complainants, providers, students’ unions and other stakeholders as well as logging the OIA Complaint Form when they are received. The Office is supported by an Administration Team which include the areas of HR, Finance and IT.

The Policy and Communications Team organise our workshop programme and our visits to providers and students’ unions throughout the country as well as updating our website, e-newsletter and playing a lead role in implementation of the Pathway Report and further policy consultations undertaken by the OIA.