Senior Management Team

 

The Independent Adjudicator and Chief Executive

Rob Behrens

Rob Behrens

robert.behrens@oiahe.org.uk

Rob has been Independent Adjudicator and Chief Executive of the OIA since May 2008. He was Complaints Commissioner to the Bar Standards Board, regulating the behaviour of barristers in England and Wales between 2006 and 2008. In addition to handling individual complaints, he published a Strategic Review of Complaints and Discipline; a review now fully implemented by the Board. Having competed in an open competition, he is now a member of the Bar Standards Board and Chair of its Qualifications Committee but plays no role on the Education and Training Committee to avoid any perception of a conflict of interest. Rob was a Cabinet Office senior Civil Servant after 1997, and Secretary to the Committee on Standards in Public Life between 2003 and 2006. He joined the Cabinet Office following twelve years as a lecturer in higher education.

Deputy Adjudicators

Felicity Mitchell

Felicity Mitchell

felicity.mitchell@oiahe.org.uk

Felicity joined the OIA in 2004, and became a Deputy Adjudicator in 2009. She is a member of the Senior Management and Approval Teams, having responsibility for legal claims against the OIA, including judicial review, and oversight of the work of the Case-handling staff. Felicity was called to the Bar in 1992 and, after some years in private practice, moved to the Banking Ombudsman as an adjudicator. She transferred to the Financial Ombudsman Service in 2001, where she worked as a Casework Manager.

Chief Operating Officer and Company Secretary

Ben Elger

Ben Elger

ben.elger@oiahe.org.uk

Ben joined the OIA as its first Chief Operating Officer in September 2008. He combines the role with that of Company Secretary. Ben is a member of the Management Team with key responsibility for finance and human resources management. Before joining the OIA Ben spent 15 years working with students, for the last 10 years as Chief Executive of Reading University Students' Union, and before that at the Students' Unions at Winchester, King's College London and South Bank Universities and as National Secretary of NUS.

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