Our Staff
The Assessment Team is at the front-end of the organisation with responsibility for handling complaints from OIA Complaint Form through to Preliminary Decision, including making judgments on issues of eligibility and scoping complaints to manage the expectations of complainants. The approach is proactive with an emphasis on telephone communication, conciliation and mediation between the parties where appropriate.
Where cases are judged not suitable for this kind of resolution, and require full review, they are passed to the Review Team to prepare Draft and Formal Decisions.
Our Enquiries Team handle telephone and email enquiries from students, complainants, universities, students’ unions and other stakeholders as well as logging the OIA Complaint Forms when they are received. The Office is supported by an Administration Team which include the areas of HR, Finance and IT.
The Communications Team organise our workshop programme and our visits to universities and students’ unions throughout the country as well as updating our website, e-newsletter and playing a lead role in implementation of the Pathway Report and further policy consultations undertaken by the OIA.
