Our Values

Our values underpin everything we do. They are a key part of our Strategic Plan and inform how we approach our work. Our values are:

Integrity and independence

We are honest, inclusive and fair. We are independent and impartial and we make decisions on merit.

Quality

We review complaints in a proportionate, timely and fair way, using our insight to develop and promote good practice. We have a professional and committed staff team.

Openness and accessibility

We are clear, transparent and accessible in all that we say and do.

Service ethos

We treat all who engage with us with respect and sensitivity. We listen, reflect, and learn, being flexible and responsive to those who use our service and working continuously to improve what we do.

Engagement

We are committed to understanding the sector and to sharing knowledge.

Equality and diversity

We believe strongly in equality and diversity and we promote it through our work and as an employer.