Annual Letters

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The OIA publishes Annual Letters setting out the complaints record of all universities within the OIA Scheme.

The purpose of the Letters is to:

1. Increase public scrutiny of complaints handling records in universities;

2. Increase complainant confidence in university complaints handling processes;

3. Encourage universities to review their performance.

Different universities follow different processes in managing and closing complaints. For this reason it is not always possible to assume that the number of ‘Completion of Procedures’ letters reflects the number of complaints and appeals which have been through formal university processes.

View and download the Letters:

Annual Letters - 2013

2013 Press Release

Annual Letters - 2012

2012 Press Release

Annual Letters - 2011

2011 Press Release