Office of the Independent Adjudicator

The OIA has today published Annual Letters to all universities within the OIA Scheme, setting out the complaints handling performance record of each university, benchmarked against universities of a similar size. This follows two rounds of consultation with the sector, and change in the OIA Scheme Rules in December 2011.

The purpose of the Letters is to:

1. Increase public scrutiny of complaints handling records in universities;

2. Increase complainant confidence in university complaints handling processes;

3. Encourage universities to review their performance in a comparative context.

View the Press Notice for the Annual Letters.

View and download the Letters:

Bands are based on full time and part time higher education and further education students at Higher Education Institutions, according to 2008/2009 HESA statistics.