Office of the Independent Adjudicator

The information given on this website is not intended to be a comprehensive guide. For more information you should also read the following documents.

If you would like to complete the OIA Complaint Form online, please click here.

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Current Rules & Eligibility Guidance

Rules of the Student Complaints Scheme

Scheme rules apply to complaints received on or after 01/03/2013

 

Eligibility and the Rules

Guidance applies to complaints received on or after 01/03/2013

 

Previous Rules & Eligibility Guidance

Rules of the Student Complaint Scheme (02/12 - 02/13)

Scheme rules apply to complaints received between 01/02/2012 - 28/02/2013

 

Eligibility and the Rules (02/12 - 02/13)

Guidance applies to complaints received between 01/02/2012 - 28/02/2013

Rules of the Student Complaints Scheme (05/08 - 01/12)

Scheme rules apply between 1 May 2008 to 31 January 2012

English

Introduction to the OIA for students

 

What Happens Next

The OIA’s guide to your complaint once you have submitted your Complaint Form

 

OIA Digital Complaint Form and Guidance Notes

Introduction to the OIA for university Points of Contact

Introduction to the OIA for students' union Points of Contact

The OIA's approach to remedies and redress

 

OIA Poster

Welsh

Cyflwyniad i’r OIA i fyfyrwyr

Rheolau Newydd y Cynllun Cwynion Myfyrwyr

Bydd y Rheolau hyn yn berthnasol o 1 Mawrth, 2013.

Ffurflen Gwyno’r OIA a nodiadau cyfarwyddyd

Beth sy’n digwydd nesaf

Agwedd yr OIA at unioni a gwneud iawn

Cyflwyniad i’r OIA ar gyfer Personau Cyswllt Prifysgolion

Cyflwyniad i’r OIA ar gyfer Personau Cyswllt undebau myfyrwyr