Leaflets

The information given on this website is not intended to be a comprehensive guide. For more information you should also read the following documents.

If you would like to complete the OIA Complaint Form online, please click here.

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Current Rules & Eligibility Guidance

Rules of the Student Complaints Scheme Image
Rules of the Student Complaints Scheme
Scheme rules apply to complaints received on or after 01/03/2013
 
Eligibility and the Rules Image
Eligibility and the Rules
Guidance applies to complaints received on or after 01/03/2013
 

 

Previous Rules & Eligibility Guidance

Rules of the Student Complaint Scheme (02/12 - 02/13) Image
Rules of the Student Complaint Scheme (02/12 - 02/13)
Scheme rules apply to complaints received between 01/02/2012 - 28/02/2013
 
Eligibility and the Rules (02/12 - 02/13) Image
Eligibility and the Rules (02/12 - 02/13)
Guidance applies to complaints received between 01/02/2012 - 28/02/2013
Rules of the Student Complaints Scheme (05/08 - 01/12) Image
Rules of the Student Complaints Scheme (05/08 - 01/12)
Scheme rules apply between 1 May 2008 to 31 January 2012

 

English

Introduction to the OIA for students Image
Introduction to the OIA for students
Last updated: March 2013
 
What Happens Next Image
What Happens Next
The OIA’s guide to your complaint once you have submitted your Complaint Form. Last updated: March 2013
The OIA's approach to remedies and redress Image
 

 

Welsh

Rheolau Newydd y Cynllun Cwynion Myfyrwyr Image
Rheolau Newydd y Cynllun Cwynion Myfyrwyr
Bydd y Rheolau hyn yn berthnasol o 1 Mawrth, 2013.

 

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