Guidance, Good Practice and Events

This section contains information that is mainly useful for higher education providers and students' unions.

Completion of Procedures Letters - Guidance notes on issuing Completion of Procedures Letters and templates.

Policy Seminars and Workshops -  See what programmes and Events the OIA are running throughout the year for providers and students' unions.

Good Practice Guidance - Our guidance covers different aspects of students' complaints and the OIA's approach.

Presentations - Past event presentations.

Higher Education Advisory Panel - The OIA's advisory panel which it may consult on general matters of practice within the Higher Education sector which arise during our review of a complaint.