Completion of Procedures Letter

Introduction

Once a student has finished the university's internal complaints or appeals procedures, the university must promptly send a Completion of Procedures Letter to the student. This Letter should set out clearly what issues have been considered and the university's final decision. Our review will focus on this final decision.

The OIA must receive a student's Complaint Form within three months of the date of the Completion of Procedures Letter. For example, if the Completion of Procedures Letter is dated 7 January, we should receive your Complaint Form by 7 April.

Detailed information can be found in our Guidance on Completion of Procedures Letters. The Completion of Procedures Letter Template sets out the information that should be included in the Completion of Procedures Letter. We have also published a Frequently Asked Questions document on Completion of Procedures Letters and a process flow chart on when to issue a letter.

As part of our Pathway Project, we have now consulted with the higher education sector on this topic and new Guidance can be found below.

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2011 - Completion of Procedures Letter Guidance Image
2011 - Completion of Procedures Letter Guidance
Previous version: Issued September 2011

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