Office of the Independent Adjudicator

Introduction

Our guidance covers different aspects of students' complaints and the OIA's approach.

We have issued guidance on the following topics:

Completion of Procedures Letters

Universities must send students who have completed their internal complaints or appeals procedures a Completion of Procedures Letter.

See our Guidance Note regarding Completion of Procedures Letters and Template.

Download Adobe Acrobat Reader

Fitness to Practise

Learning from Complaints: Fitness to Practise - OIA Seminar Notes

OIA Seminar Notes, 11 March 2010

Learning from Complaints: Fitness to Practise

Presentation given at OIA Policy Seminar, 11 March 2010

General Guidance

Introduction to the OIA for Students' Union sabbatical officers

OIA Seminar Notes, 29 July 2010

Handling Complaints in Small and Specialist Institutions

OIA Seminar Notes, Joint OIA/GuildHE/MASHEIN event 29 June 2010

Plagiarism and Academic Misconduct

Learning from Complaints: Plagiarism and Academic Misconduct

OIA Seminar Notes, 4 November 2009

Tackling Plagiarism and Academic Misconduct: Getting the Balance Right

UUK Conference, 19 November 2008

Postgraduate Study and International Students

Learning from complaints - Postgraduate Study and International Students - OIA Seminar Notes

OIA Seminar Notes, 21 January 2010

Learning from complaints - Postgraduate Study and International Students

Presentation given at OIA Policy Seminar, 21 January 2010

Procedural Fairness

Procedural Fairness

Presentation given at OIA Policy Seminar, 4 November 2009

Student Accommodation

OIA Policy Seminar on Student Accommodation Complaints

OIA Seminar Notes, 5 March 2009

OIA Decisions

See our 'Recent Decisions' for summarised case studies including our Decisions and Recommendations on a range of topics including:

• Mitigating circumstances
• PhD supervision
• Delays in handling complaints
• Disability