Good Practice Guidance

Introduction

Our guidance covers different aspects of students' complaints and the OIA's approach.

We have issued guidance on the following topics:

Completion of Procedures Letters

Universities must send students who have completed their internal complaints or appeals procedures a Completion of Procedures Letter.

See our Guidance Note regarding Completion of Procedures Letters and Template.

Download Adobe Acrobat Reader

Compliance Protocol

Compliance Protocol Image
Compliance Protocol
Compliance with OIA Recommendations and Requests for Information during an OIA Review - 02 September 2013

 

General Guidance

Handling Complaints in Small and Specialist Institutions Image
Handling Complaints in Small and Specialist Institutions
OIA Seminar Notes, Joint OIA/GuildHE/MASHEIN event 29 June 2010

 

Fitness to Practise

Learning from Complaints: Fitness to Practise Image
Learning from Complaints: Fitness to Practise
Presentation given at OIA Policy Seminar, 11 March 2010

 

Plagiarism and Academic Misconduct

 

Postgraduate Study and International Students

Learning from complaints - Postgraduate Study and International Students Image
Learning from complaints - Postgraduate Study and International Students
Presentation given at OIA Policy Seminar, 21 January 2010

 

Procedural Fairness

Procedural Fairness Image
Procedural Fairness
Presentation given at OIA Policy Seminar, 4 November 2009

 

Student Accommodation

 

OIA Decisions

See our 'Recent Decisions' for summarised case studies including our Decisions and Recommendations on a range of topics including:

  • Mitigating circumstances
  • PhD supervision
  • Delays in handling complaints
  • Disability

validation