Good Practice Guidance
Introduction
Our guidance covers different aspects of students' complaints and the OIA's approach.
We have issued guidance on the following topics:
Completion of Procedures Letters
Universities must send students who have completed their internal complaints or appeals procedures a Completion of Procedures Letter.
See our Guidance Note regarding Completion of Procedures Letters and Template.
Fitness to Practise
Learning from Complaints: Fitness to Practise - OIA Seminar Notes
OIA Seminar Notes, 11 March 2010
Learning from Complaints: Fitness to Practise
Presentation given at OIA Policy Seminar, 11 March 2010
General Guidance
Introduction to the OIA for Students' Union sabbatical officers
OIA Seminar Notes, 29 July 2010
Handling Complaints in Small and Specialist Institutions
OIA Seminar Notes, Joint OIA/GuildHE/MASHEIN event 29 June 2010
Plagiarism and Academic Misconduct
Learning from Complaints: Plagiarism and Academic Misconduct
OIA Seminar Notes, 4 November 2009
Tackling Plagiarism and Academic Misconduct: Getting the Balance Right
UUK Conference, 19 November 2008
Postgraduate Study and International Students
Learning from complaints - Postgraduate Study and International Students - OIA Seminar Notes
OIA Seminar Notes, 21 January 2010
Learning from complaints - Postgraduate Study and International Students
Presentation given at OIA Policy Seminar, 21 January 2010
Procedural Fairness
Student Accommodation
OIA Decisions
See our 'Recent Decisions' for summarised case studies including our Decisions and Recommendations on a range of topics including:
- Mitigating circumstances
- PhD supervision
- Delays in handling complaints
- Disability
© Office of the Independent Adjudicator for Higher Education
