Office of the Independent Adjudicator

Introduction

The OIA has an advisory panel which it may consult on general matters of practice within the Higher Education sector which arise during our review of a complaint. This helps us to keep in touch with the sector and understand common practice within Universities.

This panel is made up of experienced University and Students' Union staff who are selected by an interview process with the OIA. We may ask advice from the whole group or we may approach individual members who have particular expertise in a certain area. We are not bound to follow any advice the Panel may give.

The Higher Education Advisory Panel does not see individual complaints nor make decisions about the outcome of complaints. Individual members are not asked for advice about complaints involving their own institutions. Seeking advice from this panel does not compromise our independence in any way.

Members - April 2013

Our current members of the panel from April 2013 are:

• Pam Ackroyd, Pro Vice-Chancellor (Operations), Cardiff Metropolitan University

• Debbie Paradise, Advise Service Manager, Anglia Ruskin Students’ Union

• Wayne Campbell, Director of Student Services, University of Kent (Chair)

• Heidi Cooper-Hind, Head of Student Services, The Arts University College at Bournemouth

• Jo Spiro, Student Support Services Manager, Union of UEA Students

• Andrea Bolshaw, Academic Registrar at Coventry University

• Sam Dale, Deputy Academic Registrar at Durham University

• John Peck, Head of Registry at UCL School of Pharmacy