Higher Education Advisory Panel


The OIA has an advisory panel which it may consult on general matters of practice within the Higher Education sector which arise during our review of a complaint. This helps us to keep in touch with the sector and understand common practice within providers.

This panel is made up of experienced providers and students' union staff who are selected by an interview process with the OIA. We may ask advice from the whole group or we may approach individual members who have particular expertise in a certain area. We are not bound to follow any advice the Panel may give.

The Higher Education Advisory Panel does not see individual complaints nor make decisions about the outcome of complaints. Individual members are not asked for advice about complaints involving their own institutions. Seeking advice from this panel does not compromise our independence in any way.

Members - November 2014

Our current members of the panel from November 2014 are:

  • Wayne Campbell, Director of Student Services, University of Kent (Chair)
  • Heidi Cooper-Hind, Head of Student Services, Arts University Bournemouth
  • Jo Spiro, Student Support Services Manager, Union of UEA Students
  • Andrea Bolshaw, Academic Registrar, Coventry University
  • Sam Dale, Deputy Academic Registrar, Durham University
  • John Peck, Academic Registrar, London School of Hygiene & Tropical Medicine
  • Sarah Clark, Dean of Quality and Enhancement, University of Wales Trinity St David
  • Tim Woods, Professor in English & American Studies, Aberystwyth University
  • Melanie Siggs, Course Director in the Faculty of Enterprise, Accounting and Economics, ifs University College