OIA : resolving student complaints

The Office of the Independent Adjudicator for Higher Education

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About Complaining

The Office of the Independent Adjudicator for Higher Education ("OIA") operates an independent student complaints scheme pursuant to the Higher Education Act 2004.

All higher education institutions in England and Wales are required to comply with the Rules of the scheme.

The service is free to students.

The OIA is not a regulator. We handle individual complaints against higher education institutions. We may also publish recommendations about how they deal with complaints and what constitutes good practice.

About Complaining gives a summary of the scheme.

The Office of the Independent Adjudicator is committed to promoting equality of opportunity and good race relations.

All complainants and enquirers will be treated fairly and with respect, and in a positive spirit of support for good relations between all members of the Higher Education sector.

Quotes from students:

Your organisation really does have a huge impact upon the lives of students in positions like myself; without you, we would not be able to have such procedural errors addressed and rectified.

The service I had was exceptional. This organisation helped me fully to overcome the unfair treatment I had from the university I attended - well done and thank you.

Casehandler was very perceptive. Processes were transparent, fair and exceeded expectations in terms of timescale. A very valuable service.

My complaint was taken seriously. I am very happy with how the complaint was handled.

I could not have asked for a more thorough consideration of this case.

This is not the outcome I expected but nonetheless you have conducted a fair and concise study.

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