MyOIA

MyOIA Help

How do I create a MyOIA account?

You can create a MyOIA account by providing some contact details including an
e-mail address and creating a password. If you are a student or representative, you will not need to re-enter these details when you complete a complaint form. Be sure to remember the e-mail address you use and your password for the next time you want to login to your MyOIA account.

You will be sent an automated e-mail asking you to verify your account within 24 hours. If you try to verify your account details after this time, the link will not work and you will need to contact us so that we can re-send the verification e-mail.

How do I login and log out of MyOIA account?

To login to your MyOIA account enter your e-mail address and password. When you are signed into your MyOIA account, you can sign out by selecting ‘Log out’ from the drop down menu in the top right hand corner of the page.

How do I submit a complaint form?

Each section expands to show you the information that we require. Mandatory questions and sections which include the Declaration are clearly shown. We will not start reviewing your complaint until you submit your complaint form.

Your complaint form saves as you go along and you can come back to the form at any time during the next 90 days. For security reasons, your session will time out after 15 minutes of inactivity.  You can delete your draft complaint form at any time before submission and we will delete draft complaint forms that have not been submitted after 90 days. Once you submit your complaint form you will not be able to make any further changes from your MyOIA account. You will be able to see a ‘read only’ copy of your complaint form when you are logged in to your MyOIA account.

 

How do I view the progress of a complaint?

When you submit a complaint form using your MyOIA account our systems automatically create a complaint ‘tracker’ and assign your complaint a case reference number. Please allow 24 hours from the time you submit your complaint form for a complaint ‘tracker’ to be created and available to view in MyOIA.

Once we have received your complaint, case-handling staff will conduct some initial checks on your complaint form and send you an e-mail with some further information about what will happen next. If you do not receive confirmation that we have started dealing with your complaint within 3 working days you should contact us.

Why have I been locked out of my account?

If you enter the wrong password too many times you will be locked out and will need to contact us to have your account reactivated.

I’m having problems with my password

Your password needs to be at least 8 characters long and contain a lowercase letter, a capital letter, a number and one of the following special characters !$%*^&@.

If you have forgotten your password, reset your password on the MyOIA login page.

How can I change my contact details, e-mail address or password?

Login to your MyOIA account.

From the drop down menu showing your name in the top right hand corner of the page:

  • Select ‘My account’ to change your contact details
  • Select ‘Change email’ to change your e-mail address
  • Select ‘Change password’ to change your password

Why haven’t I received a verification e-mail?

You will receive an e-mail asking you to verify your account when you create a MyOIA account and to confirm you have changed your e-mail or password. If you can’t find an e-mail regarding your MyOIA account, please check your junk or spam folder.

How does the OIA use my personal information?

Our guidance on personal information explains how we manage your personal information and how long we keep MyOIA account information.

Can I delete my MyOIA account?

At any time, you can delete your MyOIA account yourself or you can ask us to do so. First, login to your MyOIA account, then from the drop down menu showing your name in the top right hand corner of the page:

  • Select ‘My account’, this will open a page with your account details
  • Click ‘Delete Account’
  • Confirm the deletion.

I completed a pdf copy of the form, can I create a MyOIA account?

If you have already submitted a Complaint Form by e-mail or post and want to create a MyOIA account to track the status of your complaint online, please contact us.

Help for Providers

There are three types of account for Providers – Point of Contact (POC), Point of Contact delegate (POC delegate) and Provider user which have different permission rights within MyOIA. We created accounts for all Provider POCs when we launched MyOIA. POCs (and POC delegates) can invite other complaint handling colleagues to create a MyOIA account so that they can track the progress of complaints against the provider, and can give/remove POC and POC delegate permissions.

Login to your MyOIA account and:

  • Select the drop down menu showing the name of your provider in the top right hand corner of the page
  • Select ‘Provider Details’
  • Select ‘Add Contact’ to invite a colleague to create a MyOIA account
  • Provide the required details and your colleague will receive an e-mail asking them to complete the registration process for a Provider user MyOIA account.

To make changes to your provider’s contacts:

  • Login to your MyOIA account
  • Select the drop down menu showing the name of your provider in the top right hand corner of the page
  • Select ‘Provider Details’
  • Select the drop down menu ‘Actions’ next to the relevant person
  • Select ‘Set as Delegate’ or ‘Set as Point of Contact’ and confirm the change to make the person a POC delegate or POC. Please note making someone else the POC will transfer your permission rights.
  • Select ‘Remove as a delegate’ to make the person a Provider user
  • Select ‘Remove Contact’ to delete your colleague’s MyOIA account.