Good practice framework
The OIA has published the good practice framework for handling complaints and academic appeals.
You can view the web version of the good practice framework or download it as a pdf.
Public interest cases
The OIA has published a number of case examples showing how different universities have handled complaints and academic appeals from students relating to disability/ill-health and to academic misconduct. You can view this on the public interest cases page.
OIA Annual Letters 2013
Today the OIA has published the Annual Letters for 2013 for all scheme members. These can be viewed and downloaded on the Annual Letters page.
OIA Massive Open Online Course (MOOC) Statement
The OIA has made a statement on Massive Open Online Courses (MOOC's).
OIA Annual Report 2013
Rob Behrens, the Independent Adjudicator for Higher Education in England and Wales, has today (12 June 2014) published his Annual Report for 2013.
Good Practice Framework - Consultation
The Office of the Independent Adjudicator (OIA) has opened a consultation on draft new guidelines to improve the way that universities deal with student complaints and academic appeals.
You can respond to the consultation online or download a response form and email it to email@example.com.
ENOHE 2013 - Conference Report
The OIA have published a report from the tenth Annual Conference of the European Network of Ombudsmen in Higher Education. The event covered 'Dispute resolution in Higher Education in turbulent times' and was held at St Catherine's College in Oxford. More information about ENOHE can be found on the enohe website.
Press Notice: OFT report on Higher Education in England
Rob Behrens and the OIA have published a press notice on the recent OFT report 'Higher Education in England'.
Response to HEPI report - Unfinished Business?: Higher education legislation
Rob Behrens has commented on the HEPI report on Higher education legislation, published on 20 February 2014.