Annual Letters

The OIA publishes Annual Letters setting out the complaints record of all providers within the OIA Scheme.

The purpose of the Letters is to:

1. Increase the transparency of the OIA Scheme;

2. Increase public scrutiny of complaints handling records in higher education providers;

3. Increase students' confidence in complaints handling processes;

4. Allow providers to look at their own record alongside that of other providers of similar size.

The data in the Annual Letters must be considered in context. The letters provide useful information about complaints that have reached the end of internal processes at higher education providers and been escalated to the OIA. They do not take account of the overall number of complaints and academic appeals that are made by students to their providers, which is not collected centrally. The OIA cannot accept responsibility for any inferences or conclusions derived from the data by third parties.

View and download the Letters:

Annual Letters - 2015

2015 Media release

Annual Letters - 2014

2014 Media release

Annual Letters - 2013

2013 Media release

Annual Letters - 2012

2012 Media release

Annual Letters - 2011

2011 Media release