Pathway 3

Pathway 3

The Office of the Independent Adjudicator (OIA) has published its response to the ‘Pathway 3 Consultation - Towards Early Resolution and Effective Complaints Handling’ as requested in the Government’s Higher Education White Paper, Higher Education: Students at the Heart of the System (Cm 8122, June 2011). The Pathway 3 Consultation sought views from across the Higher Education sector and beyond on effective strategies to promote the early resolution of complaints and appeals and better all-round complaints handling in universities.

Key issues in the Pathway 3 Consultation included consideration of:

  • Whether or not to create campus ombudsmen, and associated support networks;
  • The development of mediation on campus;
  • The creation of a good practice framework for complaints and appeals processes including the incorporation of effective time-frames for handling,
  • The possible development of an OIA ‘kite-mark’ accreditation;
  • The introduction of a revised funding mechanism for the OIA Scheme which contains a case-related element.

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