Scheme Guidance Leaflets

The information given on this website is not intended to be a comprehensive guide. For more information you should also read the following documents.

If you are not satisfied with the provider's final decision and would like the OIA to review your complaint, you should complete an OIA Complaint Form.

MyOIA provides an easy and more intuitive way to submit a complaint to us and to track the progress of cases. If you are not satisfied with the provider's final decision and would like the OIA to review your complaint, you should create a MyOIA account and complete an OIA Complaint Form.

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Current Rules

Rules of the Student Complaints Scheme Image
Rules of the Student Complaints Scheme
Scheme rules apply to complaints received on or after 01/04/2018

 

Previous Rules & Eligibility Guidance

Rules of the Student Complaints Scheme (07/15 - 03/18) Image
Rules of the Student Complaints Scheme (07/15 - 03/18)
Scheme rules apply to complaints received between 09/07/2015 - 31/03/2018
Eligibility and the Rules (07/15 - 03/18) Image
Eligibility and the Rules (07/15 - 03/18)
Guidance note applies to complaints received between 09/07/2015 - 31/03/2018

 

English

What Happens Next Image
What Happens Next
The OIA’s guide to your complaint once you have submitted your Complaint Form. September 2015
Distress and Inconvenience Image
Distress and Inconvenience
pdf - September 2016

 

Welsh

Rheolau Newydd y Cynllun Cwynion Myfyrwyr Image
Rheolau Newydd y Cynllun Cwynion Myfyrwyr
Bydd y Rheolau hyn yn gymwys o 9 Gorffennaf, 2015.

 

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