Scheme Guidance Leaflets

The information given on this website is not intended to be a comprehensive guide. For more information you should also read the following documents.

If you are not satisfied with the provider's final decision and would like the OIA to review your complaint, you should complete an OIA Complaint Form.

MyOIA provides an easy and more intuitive way to submit a complaint to us and to track the progress of cases. If you are not satisfied with the provider's final decision and would like the OIA to review your complaint, you should create a MyOIA account and complete an OIA Complaint Form.

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Current Rules

Rules of the Student Complaints Scheme Image
Rules of the Student Complaints Scheme
Scheme rules apply to complaints received on or after 01/04/2018
Guidance Note on the OIA Scheme Rules - April 2018 Image
Guidance Note on the OIA Scheme Rules - April 2018
Guidance note applies to complaints received on or after 01/04/2018

 

Previous Rules & Eligibility Guidance

Rules of the Student Complaints Scheme (07/15 - 03/18) Image
Rules of the Student Complaints Scheme (07/15 - 03/18)
Scheme rules apply to complaints received between 09/07/2015 - 31/03/2018
Eligibility and the Rules (07/15 - 03/18) Image
Eligibility and the Rules (07/15 - 03/18)
Guidance note applies to complaints received between 09/07/2015 - 31/03/2018

 

English

What Happens Next Image
What Happens Next
The OIA’s guide to your complaint once you have submitted your Complaint Form. April 2018
Distress and Inconvenience Image
Distress and Inconvenience
pdf - September 2016

 

Welsh

Rheolau y Cynllun Cwynion Myfyrwyr Image
Rheolau y Cynllun Cwynion Myfyrwyr
Mae'r Rheolau hyn yn berthnasol i gwynion a dderbynnir ar 01/04/2018 neu ar ôl hynny
Canllawiau Rheolau Cynllun SDA - Ebrill 2018 Image
Canllawiau Rheolau Cynllun SDA - Ebrill 2018
Mae'r nodyn hwn yn disodli'r canllawiau cynharach ar ein Rheolau

 

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