Good Practice Guidance

Introduction

Our guidance covers different aspects of students' complaints and the OIA's approach.

We have issued guidance on the following topics:

Completion of Procedures Letters

Providers must send students who have completed their internal complaints or appeals procedures a Completion of Procedures Letter.

See our Guidance Note regarding Completion of Procedures Letters and Template.

Compliance Protocol

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Compliance Protocol
Compliance with OIA Recommendations and Requests for Information during an OIA Review - 02 September 2013

 

General Guidance

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Handling Complaints in Small and Specialist Institutions
OIA Seminar Notes, Joint OIA/GuildHE/MASHEIN event 29 June 2010

 

Fitness to Practise

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Learning from Complaints: Fitness to Practise
Presentation given at OIA Policy Seminar, 11 March 2010

 

Plagiarism and Academic Misconduct

 

Postgraduate Study and International Students

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Learning from complaints - Postgraduate Study and International Students
Presentation given at OIA Policy Seminar, 21 January 2010

 

Procedural Fairness

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Procedural Fairness
Presentation given at OIA Policy Seminar, 4 November 2009

 

Student Accommodation

 

OIA Decisions

See our 'Recent Decisions' for summarised case studies including our Decisions and Recommendations on a range of topics including:

  • Mitigating circumstances
  • PhD supervision
  • Delays in handling complaints
  • Disability

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