Upcoming Outreach Events

2018 Programme

The OIA runs an outreach programme which includes webinars and workshops.

All of our webinars and workshops are open to providers and students’ unions who are members of our scheme. They are a good opportunity for providers to share their thoughts and experiences with colleagues from other providers as well as with the OIA.

If you would like to be added to our mailing list or if you have any queries please email workshops@oiahe.org.uk

Upcoming Workshops

New Members / New Point of Contact Workshops 2018

This free half-day Workshop is aimed at colleagues who are involved in dealing with student complaints and appeals in the Higher Education sector.

You should find this workshop useful if:

  • You are new to case handling at your Provider – perhaps a newly appointed point of contact or delegate;
  • Your Provider is a relatively new member of the Scheme;
  • You need a refresher as your Provider has not had any/many complaints come to the OIA.

The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • Completion of Procedures Letters

We will also work through some case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The Workshop will also be a networking opportunity for anyone wishing to share or learn about good practice in the Sector.

Attendee Information

  • This workshop is open to OIA member providers only
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider and one per student union/representative

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 12.30pm
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider at this stage.

Dates and Locations

Thursday 1 November 2018 – London (Novotel London Paddington, W2 6BD) - FULLY BOOKED

* NEW DATE*

Thursday 8 November 2018 - Reading (RG1 3AB) - Note this workshop will run 10.30am-1.00pm

 

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

Register your interest

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Good Practice in Action Workshops

The Good Practice in Action Workshop is aimed at those dealing with student complaints and appeals in the Higher Education sector. It may also be useful for individuals in roles advising students on complaints and appeals.

The workshop will look at the principles and some of the operational good practice contained within the OIA’s Good Practice Framework: handling student complaints and academic appeals. It will consider the practical applications of this guidance when dealing with complaints and appeals and re-drafting procedures.

During the workshop participants will progress a case study through a sample complaints or appeals procedure. They will be encouraged to engage critically with their own procedures and practice in response to this case study based group work, OIA led presentations and facilitated discussions. The workshop will provide participants with the opportunity to hear about and share good practice with colleagues across the sector, as well as the OIA.

Attendee Information

  • This workshop is open to OIA member providers only
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider and one per student union/representative
  • All attendees should have a basic knowledge of the OIA and what we do. Although attending our webinars on The OIA’s Remit and Review (Webinar 1) and The Good Practice Framework (Webinar 8) before participating in the workshop is not compulsory, it is strongly advised.

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm

Dates and Locations

Thursday 11 October 2018 – Liverpool (Novotel Liverpool Centre, L1 4LN) - FULLY BOOKED

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

Register your interest

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Introduction to the OIA - Workshop for Student Representative Bodies

This free workshop is aimed at Students' Unions, Students' Associations and other representative bodies who advise or guide students through their provider’s complaints or appeals process. Staff and representatives who advocate on behalf of students through the OIA process should also find this workshop useful.

The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • The role of student representative bodies

We will work through some case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The Workshop will also be a networking opportunity for anyone wishing to share or learn about good practice in the Sector.

Useful Information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is free to attend for all OIA member providers
  • For Bristol, please note registration will open at 10.30am and the workshop will run 11am-4pm

Dates and Locations

4 October 2018 - Cardiff University Students' Union

15 November 2018 - The University of Worcester

27 November 2018 - University of Manchester Students' Union

Register your interest

 

Student Representatives

Are you part of a student network that would benefit from having the OIA come and speak at one of your events? If so, get in touch! E-mail us at outreach@oiahe.org.uk and we can discuss how it would work for your event.

Level 1 Webinars are now complete for 2018

Webinars are interactive presentations lasting about an hour. Sessions are offered at introductory and advanced levels. Level 1 webinars will introduce a topic and will cover the basics of that topic. Level 2 webinars will go further into topics – please scroll down the page to find a list of level 2 webinars that are currently available.

Details of our current level 1 webinars are set out below.

 

Webinar 1 – The OIA’s Remit and Review Process

Summary: The OIA’s Remit & Review Process webinar gives you an understanding of the role of the OIA, what we do and how we do it. The session is broken into the following sections: The OIA’s complaint scheme & remit; The OIA’s review process; The Good Practice Framework and Case Studies.

Audience: This is a level 1 webinar which is suitable for:

  • Staff who are new in role at a Provider (OIA point of contact or others);
  • Staff at a Provider which has just joined the Scheme (OIA point of contact or others);
  • Anyone else who would like to get a basic understanding of the OIA.

Duration: up to 60 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

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Webinar 2 - An introduction to the OIA for Student Representative Bodies

Summary: This webinar will give you an understanding of the role of the OIA, what we do and how you can support students who have brought complaints to us. This session outlines: the OIA’s complaint’s scheme and remit; the OIA’s review process; the Good Practice Framework; the role of Students’ Unions and Students’ Associations.

Audience: This is a level 1 webinar is aimed at students' union advisors, sabbatical officers and any other student representative. This session would be useful if you are new to the OIA and its processes or new to your position. Those who already have experience of advising students who have brought complaints to the OIA may find this webinar too basic.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

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Webinar 3 - Plagiarism and Academic Misconduct

Summary: The OIA’s Plagiarism and Academic Misconduct webinar will to give you an awareness of good practice in handling of issues of academic misconduct. The session will cover the following: What is Academic Misconduct; Academic Misconduct Education; Principles of Good Practice; The OIA’s Review; Complex areas and examples.

Audience: This is a level 1 webinar. It is suitable for:

  • All points of contacts, delegates and other staff who deal with complaints and appeals;
  • All staff at providers who have an interest in and may on occasion deal with plagiarism and academic misconduct matters;
  • Staff who have responsibility for drafting regulations and procedures in relation to academic misconduct.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

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Webinar 4 – Procedural Fairness

Summary: This webinar outlines our general approach to fairness in procedures and regulations of Higher Education providers, and to give examples of complaints which have led us to conclude that the providers' processes caused unfairness to students. We focus on three key areas: Fair Procedures; Bias; the Standard and Burden of Proof.

Audience: This is a level 1 webinar. It is suitable for all staff at all providers.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

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Webinar 5 - Completion of Procedures (COP) Letters

Summary: This webinar will answer your questions about when, why and how to issue a Completion of Procedures Letter. We will also give some advice on what the Completion of Procedures Letter should look like and what important information it should contain. This webinar will also briefly touch on collaborative provision and how this might effect the issuing of a COP letter.

Audience: This is a level 1 webinar and is aimed at all staff at all providers although those who have responsibility for issuing Completion of Procedures letters at the end of internal procedures may find this webinar particularly useful.

Duration: up to 75 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

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Webinar 6 - Fitness to Practise

Summary: This webinar explores key areas that arise from Fitness to Practise complaints. Specifically the webinar will look at the OIA’s approach to Fitness to Practise and case studies. We will also highlight four key areas: Burden and standard of proof; Procedural fairness (Natural Justice); Health/disability related issues; Legal representation.

Audience: This is a level 1 webinar and is aimed at all staff at all providers.

Duration: up to 60 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

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Webinar 7 - Accommodation Complaints

Summary: This webinar provides an overview of complaints about student accommodation. It will look at disruption, eviction and disciplinary proceedings, highlighting key points for providers to be aware of, the OIA’s approach to these cases and case studies.

Audience: This is a level 1 webinar and is primarily aimed at those who encounter complaints about student accommodation.

Duration: up to 60 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

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Webinar 8 – The Good Practice Framework

Summary: This webinar will give you a basic understanding of our Good Practice Framework and how it supports effective complaints handling. This webinar contains background information on the Framework; sets out its guiding principles and its aims; explains how to use it; and provides examples. It does not include the new sections introduced in early 2017.

Audience: This is a level 1 webinar. It is suitable for:

  • Staff who are new in role at a Provider (OIA point of contact or others);
  • Staff at a Provider which has just joined the Scheme (OIA point of contact or others);
  • Staff who have responsibility for drafting regulations and procedures;
  • Student Representatives who support students in lodging complaint & appeals;
  • Anyone else who would like to get a basic understanding of the Good Practice Framework and its guiding principles.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

Additional resources

We have an audio Prezi presentation on the good practice framework, which can be viewed on our website.

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Webinar 9 - Research Supervision and Research Degrees

Summary: This webinar focuses on complaints arising from postgraduate research degrees, particularly on cases involving complaints about supervision or academic appeals by postgraduate research students.

Audience: This is a level 1 webinar aimed at all staff at all Providers, especially those with postgraduate research provision.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

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Webinar 10 - The OIA Rules and Eligibility Decisions

Summary: This webinar explores the Rules of the Scheme and how they relate to eligibility decisions made during the OIA’s review process, with the use of case studies.

Audience: This is a level 1 webinar and is aimed at all Provider staff and Student Representatives.

Duration: up to 60 mins

Dates and times:

  • Future dates for 2019 to be confirmed

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Webinar 11 - Issuing Completion of Procedures Letters when delivering learning opportunities with others

Summary: This webinar complements and builds upon webinar 5 - Completion of Procedures Letters. This session summarises our guidance on issuing Completion of Procedures Letters within the context of delivering learning opportunities with higher education providers in England, Wales and other jurisdictions.

Audience: This level 1 webinar is aimed at staff who have responsibility for issuing Completion of Procedures Letters and work for higher education providers delivering learning opportunities with others. This webinar may also be useful for student representatives who provide advice to students studying in collaborative arrangements.

Duration: up to 90 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

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Webinar 12 – Good Practice Framework: Supporting Disabled Students

Summary: This webinar examines how the latest chapter of the Good Practice Framework can help providers to create an inclusive learning environment which removes obstacles to learning for disabled students. Through a range of good practice scenarios this webinar explores how to manage disability-related issues that arise in complaints and academic appeals handling.

Audience: This is a level 1 webinar  and is suitable for all staff at higher education providers and student representative bodies.

Duration: up to 60 mins

Dates and Times:

  • Future dates for 2019 to be confirmed

Additional resources

Podcasts available on our website (along with transcripts of the audio) include:

  • Remedies and redress case study
  • The lifecycle of a complaint: Initial Review
  • The Lifecycle of a Complaint: Adjudication

Registration for LEVEL 1 webinars is now closed.

Please register your interest if you wish to join one of our webinars.

Register (opens in new tab)

Please note: A minimum number of registrations are required to make each webinar viable. If we do not reach our minimum sign up a couple of days before the webinar we may need to cancel it.

 

 

Level 2 Webinars are complete for 2018

Level 2 webinars are advanced level discussions on specific topics. Although not compulsory, attendance at the Level 1  webinar is recommended prior to signing up for the Level 2 session. You will need access to a webcam to get the most out of a session. Group sizes will be limited, to give attendees maximum opportunity to participate.

Details of our current level 2 webinars are set out below.

 

Webinar 1 - Fitness to Practise (Level 2)

Summary: The Level 2 Fitness to Practise webinar is an interactive session which focuses on case study discussion. Attendees will be sent a number of case studies in advance and will have the opportunity to contribute to small group discussion during the session, facilitated by the presenters. Although not compulsory, attendance at the Level 1 Fitness to Practise webinar is recommended prior to signing up for the Level 2 session. The Level 1 session covers background information on the OIA’s approach to Fitness to Practise cases. The Level 2 session is less content driven and more discussion based.

Audience: This is a Level 2 webinar and is aimed at all staff at all providers with an interest in Fitness to Practice issues. The webinar will be delivered using Zoom video conferencing, so use of a webcam is recommended. Group sizes will be limited to 8 persons, to give attendees maximum opportunity to participate.

Duration: 60-90 mins

Dates and Times:

  • Future dates for 2019 to be confirmed


Registration for LEVEL 2 webinars has now closed

Please register your interest if you wish to join one of our Level 2 webinars.

Register (opens in new tab)

 

 

Have an idea for a future topic?

Please fill in our topics survey to have your say on what content you would like us to cover in future workshops and webinars.