Upcoming Workshops and Events

2017 Programme

The OIA runs an outreach programme which includes policy webinars and workshops.

All of our webinars and workshops are open to providers and students’ unions. They are a good opportunity for providers to share their thoughts and experiences with colleagues from other providers as well as with the OIA.

You can read good practice points from previous seminars on a number of topics.

If you would like to be added to our mailing list or if you have any queries please email workshops@oiahe.org.uk

Future topics

Please spare us a few moments to fill in our topics survey to have your say on what content you would like us to cover in future workshops and webinars.

Upcoming Workshops

Introduction to the OIA - Workshop for Student Representative Bodies

This free half-day Workshop is aimed at Students' Unions, Students' Associations and other representative bodies who advise or guide students through their provider’s complaints or appeals process. Staff and representatives who advocate on behalf of students through the OIA process should also find this workshop useful. The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • The role of student representative bodies

We will work through a number of case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The Workshop will also be a networking opportunity for anyone wishing to share or learn about good practice in the Sector.

Useful Information

  • Registration will open at 9.30am on 28 September 2017, to allow for a prompt 10am start
  • Refreshments will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 1.00pm
  • This workshop is free to attend for all OIA member providers
  • At the moment places are limited to one per provider and one per student union/representative.

Date and Location

Thursday 28 September 2017 - Reading, OIA Office (RG1 3AB) - Registration now closed

*NEW dates to be released soon!

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

Register your interest

 

Handling Complaints – from new complaint to resolution
Resolution, Reasoning and Remedies Workshop

The Resolution, Reasoning and Remedies Workshops are aimed at those dealing with student complaints and appeals in the Higher Education sector. It may also be useful for individuals in roles advising students on complaints and appeals.

The workshops will consist of three sessions:

  1. Early resolution and settlement
  2. Decision reasoning
  3. Remedies and redress

In each session participants will first learn about the OIA's approach.  They will then work through a number of case studies; providing participants with the opportunity to hear about and share good practice with colleagues across the sector, as well as the OIA.

It is helpful if attendees have participated in 'Webinar 1 - The OIA's Remit and Review Process' although this is not mandatory.

Useful Information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider and one per student union/representative.

Dates and Locations

Thursday 19 October 2017 – Birmingham, Novotel Centre (B1 2HT) (fully booked)

Thursday 9 November 2017 – London, Novotel London Paddington (W2 6BD) (fully booked)

Tuesday 28 November 2017 - London, Novotel London Paddington (W2 6BD)

 

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

Register your interest

 

New Member / New Point of Contact Workshops

This free half-day Workshop is aimed at colleagues who are involved in dealing with student complaints and appeals in the Higher Education sector.

You should find this workshop useful if:

  • You are new to case handling at your Provider – perhaps a newly appointed point of contact or delegate;
  • Your Provider is a relatively new member of the Scheme;
  • You need a refresher as your Provider has not had any/many complaints come to the OIA.

The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • Completion of Procedures Letters

We will also work through a number of case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The Workshop will also be a networking opportunity for anyone wishing to share or learn about good practice in the Sector.

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • There will be opportunities for networking with delegates
  • The workshop will close at 12.30pm
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider at this stage.

Dates and Locations

Friday 3 November 2017 – Reading, Novotel Centre (RG1 1DP)

Thursday 23 November 2017 – Bristol, Armada House Conference & Events (BS1 4BQ)

Thursday 7 December 2017 – Manchester, Novotel Centre (M1 4LX)

Registration

Places will be offered on a first come first served basis. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

CLICK here to register your interest

 

Upcoming Webinars

Webinars are interactive sessions lasting up to one hour. Sessions are offered at introductory and advanced levels. Level 1 webinars will introduce a topic and will cover the basics of that topic. Level 2 webinars will go further into topics, and will follow in due course. To attend a Level 2 session you should have already attended a Level 1 session for that topic.

Details of our current webinars are set out below.

Webinar 1 – The OIA’s Remit and Review Process

Summary: The OIA’s Remit & Review Process webinar seeks to give you an understanding of the role of the OIA, what we do and how we do it. The session is broken into the following sections: The OIA’s complaint scheme & remit; The OIA’s review process; The Good Practice Framework and Case Studies.

Audience: This is a level 1 webinar which is suitable for:

  • Staff who are new in role at a Provider (OIA point of contact or others);
  • Staff at a Provider which has just joined the Scheme (OIA point of contact or others);
  • Anyone else who would like to get a basic understanding of the OIA.

Dates and Times:

  • Thursday 2 November at 2.15pm
  • Thursday 30 November at 2.15pm

Additional resources

Podcasts on our website relating to this topic are available to download along with transcripts of the audio. They include:

  • Remedies and redress case study
  • The lifecycle of a complaint: Initial Review
  • The Lifecycle of a Complaint: Adjudication

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Webinar 2 - An introduction to the OIA for Students’ Unions and Students' Associations

Summary: This webinar will give you an understanding of the role of the OIA, what we do and how you can support students who have brought complaints to us. This session outlines: the OIA’s complaint’s scheme and remit; the OIA’s review process; the Good Practice Framework; the role of Students’ Unions and Students’ Associations.

Audience: This is a level 1 webinar is aimed at students' union advisors, sabbatical officers and any other student representative. This session would be useful if you are new to the OIA and its processes or new to your position. Those who already have extensive experience of advising students who have brought complaints to the OIA may find this webinar too basic.

Dates and times:

  • Friday 3 November at 10.30am

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Webinar 3 - Plagiarism and Academic Misconduct

Summary: The OIA’s Plagiarism and Academic Misconduct webinar will to give you an awareness of good practice in handling of issues of academic misconduct. The session will cover the following: What is Academic Misconduct; Academic Misconduct Education; Principles of Good Practice; The OIA’s Review; Complex areas and examples.

Audience: This is a level 1 webinar. It is suitable for:

  • All points of contacts, delegates and other staff who deal with complaints and appeals;
  • All staff at providers who have an interest in and may on occasion deal with plagiarism and academic misconduct matters;
  • Staff who have responsibility for drafting regulations and procedures in relation to academic misconduct.

Dates and times:

  • Thursday 26 October at 2.15pm
  • Tuesday 7 November at 2.15pm
  • Tuesday 28 November at 2.15pm

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Webinar 4 – Procedural Fairness

Summary: The procedural fairness webinar aims to outline our general approach to fairness in the procedures and regulations of Higher Education providers, and to give examples of complaints which have led us to conclude that the providers' processes caused unfairness to students. We focus on three key areas: Fair Procedures; Bias; the Standard and Burden of Proof.

Audience: This is a level 1 webinar. It is suitable for all staff at all providers.

Dates and times:

  • Thursday 19 October at 2.15pm
  • Wednesday 8 November at 10.30am
  • Wednesday 6 December at 2.15pm

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Webinar 5 - Completion of Procedures (COP) Letters

Summary: The OIA's Completion of Procedures Letters webinar aims to answer your questions about when, why and how to issue a Completion of Procedures Letter. We will also give some advice on what the Completion of Procedures Letter should look like and what important information it should contain. This webinar will also briefly touch on collaborative provision and how this might effect the issuing of a COP letter.

Audience: This is a level 1 webinar and is aimed at all staff at all providers although those who have responsibility for issuing Completion of Procedures letters at the end of internal procedures may find this webinar particularly useful.

Dates and Times:

  • Tuesday 17 October at 2.15pm
  • Tuesday 14 November at 10.30am
  • Thursday 23 November at 10.30am

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Webinar 6 - Fitness to Practise

Summary: This webinar will explore key areas that arise from Fitness to Practise complaints. Specifically the webinar will look at the OIA’s approach to Fitness to Practise and case studies. We will also highlight four key areas: Burden and standard of proof; Procedural fairness (Natural Justice); Health/disability related issues; Legal representation.

Audience: This is a level 1 webinar and is aimed at all staff at all providers.

Dates and Times:

  • Wednesday 25 October at 10.30am
  • Thursday 16 November at 2.15pm
  • Tuesday 5 December at 10.30am

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Webinar 7 - Accommodation Complaints

Summary: This webinar will provide an overview of complaints about student accommodation. It will look at disruption, eviction and disciplinary proceedings, highlighting key points for providers to be aware of, the OIA’s approach to these cases and case studies.

Audience: This is a level 1 webinar and is primarily aimed at those who encounter complaints about student accommodation.

Dates and Times:

  • Thursday 26 October at 10.30am
  • Wednesday 22 November at 10.30am

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Webinar 8 – The Good Practice Framework

Summary: The Good Practice Framework webinar will give you a basic understanding of our Good Practice Framework and how it supports effective complaints handling. This webinar will give you background information on the Framework; sets out its guiding principles and its aims; explains how to use it; and provides examples. It does not include the new sections introduced in early 2017.

Audience: This is a level 1 webinar. It is suitable for:

  • Staff who are new in role at a Provider (OIA point of contact or others);
  • Staff at a Provider which has just joined the Scheme (OIA point of contact or others);
  • Staff who have responsibility for drafting regulations and procedures;
  • Student Representatives who support students in lodging complaint & appeals;
  • Anyone else who would like to get a basic understanding of the Good Practice Framework and its guiding principles.

Dates and times:

  • Tuesday 31 October at 2.15pm
  • Tuesday 14 November at 2.15pm
  • Thursday 23 November at 2.15pm

Additional resources

We have an audio Prezi presentation on the good practice framework, which can be viewed on our website.

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Webinar 9 - Research Supervision and Research Degrees

Summary: This webinar focuses on complaints arising from postgraduate research degrees, particularly on cases involving complaints about supervision or academic appeals by postgraduate research students.

Audience: This webinar is aimed at all staff at all Providers, especially those with postgraduate research provision.

Dates and times:

  • Tuesday 17 October at 10.30am
  • Wednesday 8 November at 2.15pm
  • Thursday 30 November at 2.15pm
  • Wednesday 6 December at 10.30am

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Webinar 10 - The OIA Rules and Eligibility Decisions

Summary: This webinar aims to inform the participants about the Rules of the Scheme and how they relate to eligibility decisions made during the OIA’s review process, with the use of case studies.

Audience: This webinar is aimed at all Provider staff and Student Representatives.

Dates and times:

  • Thursday 19 October at 10.30am
  • Tuesday 7 November at 10.30am
  • Friday 1 December at 10.30am

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Webinar 11 - Issuing Completion of Procedures Letters when delivering learning opportunities with others

Summary: This webinar complements and builds upon webinar 5 - Completion of Procedures Letters. This session summarises our guidance on issuing Completion of Procedures Letters within the context of delivering learning opportunities with higher education providers in England, Wales and other jurisdictions.

Audience: This level 1 webinar is aimed at staff who have responsibility for issuing Completion of Procedures Letters and work for higher education providers delivering learning opportunities with others. This webinar may also be useful for student representatives who provide advice to students studying in collaborative arrangements.

Dates and Times:

  • Wednesday 25 October at 2.15pm
  • Thursday 2 November at 10.30am
  • Thursday 16 November at 10.30am
  • Wednesday 22 November at 2.15pm
  • Tuesday 5 December at 2.15pm

Registration

Please register your interest if you wish to join one of our webinars.

Register (opens in new tab)

Please note: A minimum number of registrations are required to make each webinar viable. If we do not reach our minimum sign up a couple of days before the webinar we may need to cancel it.