Upcoming Workshops and Events

2017 Programme

The OIA runs an outreach programme which includes policy webinars and workshops.

All of our webinars and workshops are open to providers and students’ unions. They are a good opportunity for providers to share their thoughts and experiences with colleagues from other providers as well as with the OIA.

You can read good practice points from previous seminars on a number of topics.

If you would like to be added to our mailing list or if you have any queries please email workshops@oiahe.org.uk

Future topics

Please spare us a few moments to fill in our topics survey to have your say on what content you would like us to cover in future workshops and webinars.

Upcoming Workshops

Handling Complaints – from new complaint to resolution

Resolution, Reasoning and Remedies Workshop

The Resolution, Reasoning and Remedies Workshops are aimed at those dealing with student complaints and appeals in the Higher Education sector. It may also be useful for individuals in roles advising students on complaints and appeals.

The workshops will consist of three sessions:

  1. Early resolution and settlement
  2. Decision reasoning
  3. Remedies and redress

In each session participants will first learn about the OIA's approach. They will then work through a number of case studies; providing participants with the opportunity to hear about and share good practice with colleagues across the sector, as well as the OIA.

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is free to attend for all OIA member providers
  • Places are limited to one per provider and one per student union/representative.

Dates and Locations

  • Thursday 19 January 2017 – Reading, Novotel Centre
  • Thursday 9 February 2017 – Cardiff, Novotel Centre
  • Wednesday 22 February 2017 – Leeds, The University of Law

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

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Upcoming Webinars

Webinars are interactive sessions lasting one hour. Each webinar has a limited number of places available. Details of our webinars are set out below.

Webinar 1 – The OIA’s Remit and Review Process

Summary: The OIA’s Remit & Review Process webinar seeks to give you an understanding of the role of the OIA, what we do and how we do it.

Audience: This webinar is aimed at new colleagues at all providers. You may be new to the OIA and its processes or you may be new to your position which deals with complaints handling.

Dates and Times:

  • Wednesday 11 January  2.15pm-3.15pm
  • Tuesday 7 March  2.15pm-3.15pm

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Webinar 2 – The Good Practice Framework

Summary: The Good Practice Framework webinar seeks to give you a basic understanding of our Good Practice Framework and how it supports effective complaints handling.

Audience: This webinar is aimed at new colleagues at all providers. Those colleagues who already have extensive experience of complaints handling may find this webinar too basic.

Dates and times:

  • Wednesday 11 January  10.30am-11.30am
  • Tuesday 7 February  2.15pm-3.15pm
  • Tuesday 7 March  10.30am-11.30am
  • Wednesday 29 March  2.15pm-3.15pm

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Webinar 3 - Plagiarism and Academic Misconduct

Summary: The OIA’s Plagiarism and Academic Misconduct webinar seeks to give you an awareness of good practice in handling of issues of academic misconduct.

Audience: This webinar is aimed at all colleagues at all providers.

Dates and times:

  • Friday 20 January  2.15pm-3.15pm - FULLY BOOKED
  • Thursday 2 March  10.30am-11.30am
  • Friday 17 March  2.15pm-3.15pm
  • Thursday 30 March  10.30am-11.30am

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Webinar 4 – Procedural Fairness

Summary: The procedural fairness webinar aims to outline our general approach to fairness in the procedures and regulations of Higher Education providers, and to give examples of complaints which have led us to conclude that the providers' processes caused unfairness to students.

Audience: This webinar is aimed at all colleagues at all providers.

Dates and times:

  • Wednesday 25 January  10.30am-11.30am
  • Friday 17 February  10.30am-11.30am
  • Wednesday 1 March  2.15pm-3.15pm
  • Tuesday 21 March  10.30am-11.30am
  • Thursday 30 March  2.15pm-3.15pm

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Webinar 5 - Completion of Procedures (COP) Letters

Summary: The OIA's Completion of Procedures Letters webinar seeks to answer all your questions about when, why and how to issue a Completion of Procedures Letter.

Audience: This webinar is aimed at all colleagues at all providers.

Dates and Times:

  • Friday 31 January  2.15pm-3.15pm
  • Thursday 9 February  10.30am-11.30am
  • Friday 17 February  2.15pm-3.15pm
  • Thursday 9 March  2.15pm-3.15pm
  • Wednesday 29 March  10.30am-11.30am

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Webinar 6 - Fitness To Practise

Summary: This webinar will explore key areas that arise from Fitness To Practise complaints.

Audience: This webinar is aimed at all colleagues at all providers.

Dates and Times:

  • Friday 13 January  10.30am-11.30am
  • Thursday 26 January  2.15pm-3.15pm
  • Thursday 9 February  2.15pm-3.15pm
  • Friday 24 February  10.30am-11.30am
  • Thursday 9 March  10.30am-11.30am
  • Friday 24 March  2.15pm-3.15pm

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Webinar 7 - Accommodation Complaints

Summary: This webinar will provide an overview of complaints about student accommodation. It will look at disruption, eviction and disciplinary proceedings, highlighting key points for providers to be aware of.

Audience: This webinar is primarily aimed at provider staff and student advisors who encounter complaints about student accommodation.

Dates and Times:

  • Tuesday 17 January  2.15pm-3.15pm
  • Tuesday 21 February  10.30am-11.30am
  • Wednesday 15 March  2.15pm-3.15pm

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Webinar 8 - An introduction to the OIA for Students’ Unions

Summary: This webinar seeks to give you an understanding of the role of the OIA, what we do and how you can support students who have brought complaints to us.

Audience: This webinar is aimed at students' union advisors and sabbatical officers. This session would be useful if you are new to the OIA and its processes or new to your position. Those who already have extensive experience of advising students who have brought complaints to the OIA may find this webinar too basic.

Dates and times:

  • Tuesday 7 February  10.30am-11.30am

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Webinar 9 - Consultation on the ‘Delivering learning opportunities with others’ guidance in the Good Practice Framework

Summary: In this webinar we will summarise our general approach to handling complaints and academic appeals in the context of providers which deliver learning opportunities with others.  Our approach is set out in guidance which we have published for consultation.  Providers will have an opportunity to discuss the guidance and provide thoughts or comments on it, during the webinar.

Audience: This webinar is aimed at colleagues at providers with responsibility for handling complaints and academic appeals and/or for managing the delivery of learning opportunities with others.

Dates and times:

  • Thursday 19 January  2.15pm-3.15pm
  • Thursday 26 January  10.30am-11.30am

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Webinar 10 - Research Supervision and Research Degrees

Summary: This webinar focuses on complaints arising from postgraduate research degrees, particularly on cases involving complaints about supervision or academic appeals by postgraduate research students.

Audience: This webinar is aimed at all colleagues at all Providers, especially those with postgraduate research provision.

Dates and times:

  • Friday 20 January  10.30am-11.30am
  • Wednesday 1 March 2.15pm-3.15pm
  • Tuesday 21 March   2.15pm-3.15pm

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Webinar 11 - The OIA Rules and Eligibility Decisions

Summary: This webinar aims to inform the participants about the Rules of the Scheme and how they relate to eligibility decisions made during the OIA’s review process, with the use of case studies.

Audience: This webinar is aimed at all colleagues at all Providers.

Dates and times:

  • Tuesday 17 January  10.30am-11.30am
  • Tuesday 21 February   2.15pm-3.15pm
  • Wednesday 15 March  10.30am-11.30am

 

Registration

Please register your interest if you wish to join one of our webinars.

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