Good Practice Guidance

Introduction

Our guidance covers different aspects of students’ complaints and the OIA’s approach.

We have issued guidance on the following topics:

 

Completion of Procedures Letters

Universities must send students who have completed their internal complaints or appeals procedures a Completion of Procedures Letter.

See our Guidance Note regarding Completion of Procedures Letters and Template.

Plagiarism and Academic Misconduct

 

Procedural Fairness

 

Student Accommodation

 

OIA Decisions

See our 'Recent Decisions' for summarised case studies including our Decisions and Recommendations on a range of topics including:

• Mitigating circumstances
• PhD supervision
• Delays in handling complaints
• Disability