WORKSHOPS

New Members / New Point of Contact Workshops

New Provider / Point of Contact Workshops

Dates and locations

  • Thursday 4 July | Reading
  • Tuesday 1 October | London

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

*Registration will open on 1 May 2019

This free half-day workshop is for those who are involved in dealing with student complaints and appeals in the higher education sector.

You should find this workshop useful if:

  • You are new to case-handling at your provider – perhaps a newly appointed Point of Contact or Delegate;
  • Your provider is a relatively new member of the Scheme;
  • You need a refresher as your provider has not had any/many complaints come to us.

The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • Completion of Procedures Letters.

We will also work through some case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The workshop is a networking opportunity for anyone wishing to share or learn about good practice in the sector.

Attendee information

  • This workshop is open to our member providers only
  • Places are limited to one per provider at this stage

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 12.30pm
  • This workshop is free to attend for all our member providers

Good Practice in Action Workshops

Good Practice in Action Workshops

Dates and Locations

  • Tuesday 26 March | Southampton
  • Thursday 7 November | Nottingham (Registration will open 1 August 2019)

Registration

Places will be offered on a first come first served basis. Should we find demand to be very high we may be able to offer additional dates. Please express your interest in attending as soon as possible so we can accommodate as many of you as possible.

Register your interest

The Good Practice in Action Workshop is aimed at those dealing with student complaints and appeals in the Higher Education sector. It may also be useful for individuals in roles advising students on complaints and appeals.

The workshop will look at the principles and some of the operational good practice contained within our Good Practice Framework: handling student complaints and academic appeals. It will consider the practical applications of this guidance when dealing with complaints and appeals and re-drafting procedures.

During the workshop participants will progress a case study through a sample complaints or appeals procedure. They will be encouraged to engage critically with their own procedures and practice in response to this case study based group work, presentations and facilitated discussions led by us. The workshop will provide participants with the opportunity to hear about and share good practice with colleagues across the sector, as well as us.

Attendee Information

  • This workshop is open to our member providers only
  • Places are limited to one per provider and one per student union/representative
  • All attendees should have a basic knowledge of our organisation and what we do. We strongly advise you familiarise yourself with The OIA’s Remit and Review (Webinar 1) and our Good Practice Framework before participating in the workshop.

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is free to attend for all our member providers