WORKSHOPS


Spotlight on casework: advocacy and support for students with complaints

Spotlight on Casework: Advocacy and Support for Students with Complaints Workshop

Dates and Locations

  • Thursday 12 December 2019 | Leeds Beckett Students' Union
  • Tuesday 17 December 2019 | University of Brighton Students' Union

Registration

Register your interest

A workshop for Student Representative Bodies

How do we manage students’ expectations while helping them engage with complex processes? How do we help students understand the concept of academic judgment? How do we fairly represent both parties in student-on-student misconduct? These are just some of the questions you may find yourself asking when working to support, guide and signpost students through a provider's internal processes and/or our complaint process.

Our new workshop offers you an opportunity to examine these and other key casework challenges in more depth through a series of new case study and group discussion exercises. Alongside colleagues who work in similar roles to you, we will explore:

  • case studies on key themes, including misconduct, fitness to practise, mental health and extenuating circumstances;
  • using the Good Practice Framework;
  • learning from complaints and working with providers; and
  • an open discussion where you can share any concerns.

Our workshop provides an opportunity to meet and share ideas with people in similar roles to you from across a range of different higher education providers. With plenty of time for Q&A and discussion, you’ll leave the session with a greater understanding of the complaints we can and can’t look at, how our processes work and how we reach our decisions. Through your contributions, we hope to gain more insight into the issues that are currently affecting students and your views on how we can develop our good practice work.

Useful Information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is FREE to attend  

Good Practice in Action Workshops

Good Practice in Action Workshops

Dates and Locations

  • TBC

The Good Practice in Action Workshop is aimed at those dealing with student complaints and appeals in the Higher Education sector. It may also be useful for individuals in roles advising students on complaints and appeals.

The workshop will look at the principles and some of the operational good practice contained within our Good Practice Framework: handling student complaints and academic appeals. It will consider the practical applications of this guidance when dealing with complaints and appeals and re-drafting procedures.

During the workshop participants will progress a case study through a sample complaints or appeals procedure. They will be encouraged to engage critically with their own procedures and practice in response to this case study based group work, presentations and facilitated discussions led by us. The workshop will provide participants with the opportunity to hear about and share good practice with colleagues across the sector, as well as us.

Attendee Information

  • This workshop is open to our member providers only
  • Places are limited to one per provider and one per student union/representative
  • All attendees should have a basic knowledge of our organisation and what we do. We strongly advise you familiarise yourself with The OIA’s Remit and Review Webinar and our Good Practice Framework before participating in the workshop.

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments and lunch will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 3.30pm
  • This workshop is FREE to attend for all our member providers

New Members / New Point of Contact Workshops

New Provider / Point of Contact Workshops

Dates and locations

  • TBC

This free half-day workshop is for those who are involved in dealing with student complaints and appeals in the higher education sector.

You should find this workshop useful if:

  • You are new to case-handling at your provider – perhaps a newly appointed Point of Contact or Delegate;
  • Your provider is a relatively new member of the Scheme;
  • You need a refresher as your provider has not had any/many complaints come to us.

The agenda will include:

  • An introduction to the OIA complaints scheme and remit
  • The OIA review process
  • The Good Practice Framework
  • Completion of Procedures Letters.

We will also work through some case studies, which aim to provide a greater understanding of how we review complaints and how we reach our decisions. The workshop is a networking opportunity for anyone wishing to share or learn about good practice in the sector.

Attendee information

  • This workshop is open to our member providers only
  • Places are limited to one per provider at this stage

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 12.30pm
  • This workshop is FREE to attend for all our member providers

Fitness to Practise Workshop

Fitness to Practise Workshop

Date and location

  • TBC

This free half-day workshop will follow the release of the new Fitness to Practise section of our Good Practice Framework.

The Fitness to Practise Workshop is aimed at people designing, reviewing or operating Fitness to Practise procedures in the Higher Education sector.

During the workshop you will have the opportunity to explore the practical application of the principles set out in the Good Practice Framework. As part of your registration, you will be invited to submit hypothetical scenarios which might raise questions about how a Fitness for Practise process should operate, for discussion at the workshop. 

We will work through some case studies to show how we approach complaints relating to fitness to practise and how we reach decisions on these cases.

The workshop will provide you with the opportunity to hear about and share good practice with us and colleagues across the sector.

Attendee information

  • This workshop is open to our members only
  • Places are limited to one per provider at this stage

Useful information

  • Registration will open at 9.30am, to allow for a prompt 10am start
  • Refreshments will be provided
  • There will be opportunities for networking with delegates
  • The workshop will close at 12.00pm
  • This workshop is FREE to attend for all our member providers
  • There is no car parking at the venue for workshop attendees. It is strongly recommended that you travel there by public transport.