Spotlight on casework: advocacy and support for students with complaints

Spotlight on Casework: Advocacy and Support for Students with Complaints Workshop


  • Tuesday 8 December 2020

This workshop is now fully booked. If you have any questions, or would like to be the first to know about future workshop dates then please email

An online workshop for Student Representative Bodies

How do we manage students’ expectations while helping them engage with complex processes? How do we help students understand the concept of academic judgment? How do we fairly represent both parties in student-on-student misconduct? These are just some of the questions you may find yourself asking when working to support, guide and signpost students through a provider's internal processes and/or our complaint process.

Our workshop offers you an opportunity to examine these and other key casework challenges in more depth through a series of new case study and group discussion exercises. Alongside colleagues who work in similar roles to you, we will explore:

  • case studies on key themes, including misconduct, fitness to practise, mental health and extenuating circumstances;
  • using the Good Practice Framework;
  • learning from complaints and working with providers;
  • key challenges arising during the COVID-19 pandemic; and
  • an open discussion where you can share any concerns.

Our workshop provides an opportunity to share ideas with people in similar roles to you from across a range of different higher education providers. With plenty of time for Q&A and discussion, you’ll leave the session with a greater understanding of the complaints we can and can’t look at, how our processes work and how we reach our decisions. Through your contributions, we hope to gain more insight into the issues that are currently affecting students and your views on how we can develop our good practice work.

Useful Information

  • This workshop is FREE to attend  
  • Welcome and introductions will start promptly at 10am
  • There will be opportunities for networking with delegates
  • Following an open Q&A the workshop will close at 1.30pm
  • This workshop will take place online