Contact Us

Thursday 18 April 2024

Between 9am and 2pm on Thursday 18 April, our phone line will go to our voicemail. We apologise for any inconvenience.

Who are you?

I am a:

Your details

Title:

Other please specify:

First Name:

Last Name:

Email Address:

Telephone Number: (Optional)

Higher Education Provider: (Optional)

Reference Number: (Optional)

Your Enquiry:

Call the Casework Support Team

0118-959-9813

We are available to take your calls from:

Monday - Friday
09:00 - 17:00

Saturday, Sunday, Bank holidays
Closed

If you are a student contacting us for the first time, please be ready to answer questions about where you are or were studying, the type of course and award you are/were studying towards, and what steps you have taken so far to pursue your complaint. We will ask you for some details so we can keep a record of your enquiry in case you contact us again. Once we have these details students may also request a video call to help progress their complaint.

All phone calls are automatically recorded.