2Under our Rules the provider will send the student a letter confirming when they have completed the provider’s internal processes. The provider should issue a COP Letter to the student as soon as possible, and always within 28 days, after any of its internal processes have been completed.
Issuing a COP Letter:
- fixes the date when the student has reached the end of the provider’s internal processes;
- clarifies what the provider has considered under those procedures;
- advises the student of the possibility of bringing a complaint to us;
- tells the student what the deadline is for bringing a complaint to us.