ANNUAL REPORTS

Annual Report 2017

Annual Report 2017

Our Annual Report for 2017 sets out:

  • The number and outcomes of complaints we received and closed
  • Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
  • Common issues arising in the complaints we deal with
  • Our evolving role in the higher education sector
  • Information about our work sharing good practice in handling complaints and academic appeals.

View our media release

Annual Report 2017
PDF, 4973Kb

related pages

Archive Annual Reports

Our archived Annual Reports

Operating reports and plans

Reports and plans are set out in accordance with our Aims in our Strategic Plan.

Our strategy

Learn more about our strategy and read our Operating Reports and Plans

Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.