Foreword by the Chair
Our vision is that students are always treated fairly. A shared commitment to fairness for students must be at the heart of a successful higher education sector that delivers for students and for our wider society. The profound impact of the coronavirus pandemic over the last two years has brought real challenges for advancing this vision. As we begin to emerge from the pandemic, there are also real opportunities to build on what we have collectively learnt, to create a fairer and more inclusive higher education sector for the future.
The OIA has a unique and valuable part to play in this. The impacts of Covid-19 remained the key context for our work during the year, and we continued to work with students and their representative bodies, providers, sector organisations and governments to contribute to ongoing responses to the pandemic and to share learning from complaints. We also progressed many other aspects of our work across a range of issues that matter to students, and our Annual Report for 2021 reflects this.
None of our achievements this year would have been possible without the skill and dedication of everyone in our organisation in continuing to fulfil our remit despite the many ongoing challenges. I would like to thank our excellent, committed staff, my colleagues on the Board, and particularly Chief Executive Ben Elger and Independent Adjudicator Felicity Mitchell who, together, so ably lead the organisation.
Felicity announced this year that she will be leaving the organisation in April 2023, at the end of her five-year term. I am hugely grateful to her for all she has done and will continue to do over the coming year for the OIA.
OIA Annual Report 2021
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