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Provider Band
Aberystwyth University E
Anglia Ruskin University E
Arts London, University of the F
Arts University College at Bournemouth, The C
Aston University D



Provider Band
Bangor University E
Bath Spa University D
Bath, University of E
Bedfordshire, University of E
Birkbeck, University of London E
Birmingham City University F
Birmingham, The University of F
Birmingham, University College D
Bishop Grosseteste University College C
Bolton, The University of D
Bournemouth University E
Bradford, University of E
Brighton, University of F
Bristol, University of F
Brunel University E
Buckingham, University of B
Buckinghamshire New University D


Provider Band
Cambridge, University of F
Canterbury Christ Church University E
Cardiff Metropolitan University D
Cardiff University G
Central Lancashire, University of F
Central School of Speech and Drama B
Chester, University of E
Chichester, University of C
City University F
Conservatoire for Dance and Drama, The B
Courtauld Institute of Art A
Coventry University F
Cranfield University C
Creative Arts, University for the D
Cumbria, University of E


Provider Band
De Montfort University F
Derby, University of F
Durham University E



Provider Band
East Anglia, University of E
East London, University of F
Edge Hill University F
Essex, University of E
Exeter, University of E



Provider Band
Falmouth, University College C



Provider Band
Glamorgan, University of F
Gloucestershire, University of D
Glyndŵr University D
Goldsmiths, University of London D
Greenwich, University of F
Guildhall School of Music & Drama



Provider Band
Harper Adams University College C
Hertfordshire, University of F
Heythrop College B
Huddersfield, The University of F
Hull, The University of F



Provider Band
ifs School of Finance N/A
Imperial College of Science, Technology and Medicine E
Institute of Cancer Research A
Institute of Education D



Provider Band
Keele University D
Kent, The University of E
King's College London F
Kingston University F



Provider Band
Lancaster University E
Law, The College of N/A
Leeds College of Art B
Leeds Metropolitan University F
Leeds Trinity University College C
Leeds, The University of G
Leicester, University of E
Lincoln, University of E
Liverpool Hope University D
Liverpool Institute for Performing Arts, The B
Liverpool John Moores University F
Liverpool, University of E
London Business School C
London Metropolitan University F
London School of Economics and Political Science D
London School of Hygiene and Tropical Medicine B
London South Bank University F
London, University College F
London, University of G
Loughborough University E



Provider Band
Manchester Metropolitan University, The G
Manchester, The University of G
Middlesex University F



Provider Band
Newcastle, University of E
Newman University College Birmingham C
Northampton, The University of E
Northumbria University G
Norwich University College of the Arts B
Nottingham Trent University, The F
Nottingham, The University of G



Provider Band
Open University, The I
Oxford Brookes University E
Oxford, University of F



Provider Band
Plymouth Marjon, University College C
Plymouth, University of G
Portsmouth, University of F



Provider Band
Queen Mary, University of London E



Provider Band
Ravensbourne B
Reading, University of E
Roehampton University D
Rose Bruford College B
Royal Academy of Music B
Royal Agricultural College B
Royal College of Art B
Royal College of Music B
Royal Holloway, University of London D
Royal Northern College of Music B
Royal Veterinary College, The C



Provider Band
Salford, The University of F
School of Oriental and African Studies C
School of Pharmacy, The B
Sheffield Hallam University G
Sheffield, The University of F
Southampton Solent University E
Southampton, University of F
St George's, University of London C
St Mary's University College C
Staffordshire University E
Suffolk, University Campus C
Sunderland, University of F
Surrey, University of E
Sussex, University of E
Swansea Metropolitan University D
Swansea University E



Provider Band
Teesside, University of F
Trinity Laban Conservatoire of Music and Dance B



Provider Band
Wales (federal), University of C
Wales, Newport, University of D
Wales Trinity Saint David, University of D
Warwick, University of F
West London, University of E
West of England, Bristol, University of the G
Westminster, University of F
Winchester, The University of C
Wolverhampton, The University of F
Worcester, University of D
Writtle College B



Provider Band
York St John University D
York, University of E


Annual Letters 2015 Annual Letters 2014 Annual Letters 2013 Annual Letters 2012

Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.

Bands are based on full time and part time higher education and further education students at Higher Education Institutions, according to 2008/2009 HESA statistics.

Annual Letters - Categories of complaints and definitions
PDF, 114Kb