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Provider Band
Bangor University F
Bath Spa University D
Bath, University of E
Bedfordshire, University of F
Birkbeck, University of London E
Birmingham City University F
Birmingham, University College D
Birmingham, University of G
Bishop Grosseteste University College C
Bolton, University of D
Bournemouth University E
BPP University D
Bradford, University of E
Brighton, University of F
Bristol, University of E
Brunel University E
Buckingham, University of C
Buckinghamshire New University D


Provider Band
Cambridge, University of E
Canterbury Christ Church University E
Cardiff Metropolitan University E
Cardiff University F
Central Lancashire, University of G
Chester, University of E
Chichester, University of C
City University E
Conservatoire for Dance and Drama, The B
Courtauld Institute of Art, The A
Coventry University G
Cranfield University C
Creative Arts, University for the D
Cumbria, University of D


Provider Band
Falmouth, University C



Provider Band
Queen Mary University of London E


Annual Letters 2015 Annual Letters 2013 Annual Letters 2012 Annual Letters 2011

Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.

Bands are based on full time and part time higher education and further education students at Higher Education Institutions, according to 2011/2012 HESA statistics.

Annual Letters - Categories of complaints and definitions
PDF, 114Kb