CASE SUMMARIES

Industrial action - CS021901

The student was on a one-year MA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of fees.

Industrial action - CS021902

The student was on a part-time MSc programme at the time of the industrial action. They complained to the University that it had cancelled 50% of the teaching time for one unit.

Industrial action - CS021903

The student was on the first year of a BA programme at the time of the industrial action. They complained to the University that they had paid for seminars and lectures that had not been provided.

Industrial action - CS021904

The student was in the second year of an undergraduate programme at the time of the industrial action. The student complained to the University that it had broken its promise to provide them with contact hours and a continuous, reliable system for learning, and that their learning and grades were affected.

Industrial action - CS021905

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

Industrial action - CS021906

The student was on a part-time MA programme at the time of the industrial action. They complained to the University that they had lost earnings because they had come to the University for lectures and seminars that were cancelled; that the University delayed in handling their complaint; and that the University did not explain how it would remedy the missed classes.

Student Mental Health - CS031801

An LLB student had been diagnosed with depression, general anxiety disorder, social anxiety which prevented her from leaving her house.

Student Mental Health - CS031802

A postgraduate student had been diagnosed with anxiety, low mood and sleeping difficulties after he failed assessments during his first year.

Student Mental Health - CS031803

A medical student complained to us after the provider dismissed her academic appeal. The provider concluded that she needed to repeat Year 4 because she had not satisfied the progression requirements.

Student Mental Health - CS031804

Concerns were raised that a student’s behaviour posed a possible risk to himself and others. A Mental Health Adviser met with the student and his family and he was referred for an assessment by the provider’s Occupational Health Doctor.