Case summary May 2019 | Partly Justified
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that they had paid for lectures and seminars which were not provided, that their performance in one module had been affected, and that the industrial action had a detrimental impact on their mental health. They requested a partial refund of tuition fees.
Case summary May 2019 | Not Eligible
A student complained to us, through their solicitor, that 31 lectures/tutorials had been cancelled due to industrial action during the first year of their undergraduate degree. The student requested compensation for lost teaching time.
Case summary April 2019 | Settled
A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.
Case summary April 2019 | Justified
After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.
Case summary April 2019 | Settled
A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.
Case summary April 2019 | Not Justified
A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.
Case summary April 2019 | Partly Justified
A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.
Case summary April 2019 | Justified
An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.
Case summary April 2019 | Justified
An undergraduate Student A complained that they had been intimidated and bullied by Student B. The provider carried out a complaint investigation, and then also used its Student Disciplinary Procedure to investigate the matter separately.
Case summary April 2019 | Not Justified
An international student on a taught postgraduate course admitted to using unauthorised notes in an exam. In mitigation, they said they had been diagnosed with anxiety and depression by a UK doctor and provided evidence from a practitioner in traditional medicine.
