Industrial action - CS051904
Case summary May 2019 | Not Eligible
A student was on a foundation degree at the time of the industrial action. They complained to us that they had missed lectures and seminars because of the industrial action.
Industrial action - CS051903
Case summary May 2019 | Settled
A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that lectures and tutorial support were withdrawn by the teaching staff over several weeks. They requested a partial refund of tuition fees.
Disciplinary procedures (academic) - CS041901
Case summary April 2019 | Justified
A student was studying at a college for a degree awarded by a university. In their final year the student was accused of hiring or arranging for another person to sit one of their exams.
Disciplinary procedures (academic) - CS041902
Case summary April 2019 | Not Justified
An international student on a taught postgraduate course admitted to using unauthorised notes in an exam. In mitigation, they said they had been diagnosed with anxiety and depression by a UK doctor and provided evidence from a practitioner in traditional medicine.
Disciplinary procedures (academic) - CS041903
Case summary April 2019 | Justified
An undergraduate Student A complained that they had been intimidated and bullied by Student B. The provider carried out a complaint investigation, and then also used its Student Disciplinary Procedure to investigate the matter separately.
Disciplinary procedures (academic) - CS041904
Case summary April 2019 | Justified
An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.
Student mental health - CS041909
Case summary April 2019 | Justified
After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.
Student Mental Health - CS041908
Case summary April 2019 | Settled
A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.
Consumer rights issues - CS041907
Case summary April 2019 | Settled
A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.
Consumer rights issues - CS041906
Case summary April 2019 | Not Justified
A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.