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Accommodation: Early release from contract, acceptable grounds - PI091604

University of Wolverhampton

A student from the University of Wolverhampton complained to us about the University’s final decision about her fee liability under the accommodation contract she signed at the start of her studies.

The student decided to move from her accommodation early in the first term. The University offered her alternative accommodation, which she refused. Under the terms of her accommodation contract she was liable for fees until the room was re-let.

The student complained that she would not have taken the room had she known that the other students on the corridor would be international students. The University had informed her that accommodation was mixed in terms of both gender and nationality of students. It explained its policy on diversity to her and contended that any student entering the University could be expected to mix a diverse range of students.

We decided that the University had acted reasonably in rejecting her second stage complaint and that her complaint was Not Justified.