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Accommodation: Early release from contract - PI091602


University of Derby

A student complained to us about the University of Derby’s final decision not to release her from her contract and liability to pay rent for accommodation in the Halls of Residence.

The student had requested to move from halls on health grounds, stating that her accommodation exacerbated an existing health issue. She was unable to produce any medical evidence to support her claim.

The University had a number of discussions with the student and offered her the opportunity to move to alternative accommodation. She had chosen not to pursue this option. When she appealed the decision not to release her from her contract she raised a number of other issues but was unable to provide evidence to support her statements.

We were satisfied that it was reasonable for the University to require persuasive contemporaneous evidence that demonstrated that living in halls was having a detrimental impact on her health before releasing her from a contract she had signed. We were also satisfied that the University explained to the student that it required evidence dated from the time that she was a resident of the halls. In the absence of such evidence we were satisfied that it was reasonable for the University to reject her request to be released from her tenancy agreement and to reject her subsequent complaint and challenge.

We decided the student’s complaint was Not Justified.