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Consideration of extenuating circumstances - PI011604

Royal Holloway, University of London

A student at Royal Holloway University of London appealed an assessment result on procedural grounds that the University had not considered her extenuating circumstances. She complained to us after her appeal was rejected.

The student’s claim for extenuating circumstances had been omitted in error from the material considered by the Sub Board of examiners. When this came to light prior to the release of results, a virtual meeting was convened to discuss her case in light of the extenuating circumstances claim. The University apologised to the student for the error.

The assessment of the impact of extenuating circumstances on a student’s performance normally involves academic judgment, with which we will not interfere. We were satisfied that the student’s circumstances had been properly considered by the reconvened virtual meeting of the Sub Board as soon as the original error was realised, and that the University had followed its regulations.

We decided that the complaint was Not Justified.