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Financial Issues: Consistency in applying regulations - PI061601

Bournemouth University

A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.

The student had withdrawn for financial reasons. She requested that her fees be waived in recognition of her circumstances. The University explained to her that the fees charged were clearly set out in its fees policy, and that exceptions could be made only where there were "severe mitigating circumstances", such as "serious health issues or bereavement". It said that the student’s financial difficulties did not amount to severe mitigating circumstances.

We decided that it was reasonable for the University to conclude that the student’s circumstances did not warrant special consideration, and that the complaint was Not Justified.