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Financial Issues: Relationship to outside bodies - PI061603

Open University

A student complained to us after the Open University rejected her complaints that its actions had excluded her from accessing specific financial support.

The student was eligible to apply for a stipend from an external organisation that offered funding to study at approved institutions. The University was not listed as an approved institution and the student asked if it would seek to register so that she could access funding. Following discussions with the external organisation the University advised the student that it was unable to pursue registration as the requirements were onerous and in some cases contravened Data Protection legislation.

We found the University to have acted reasonably. In our view it was within the University’s discretion to decide whether to apply to be recognised by another body.

We decided the complaint was Not Justified