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Withdrawal of transitional fee support - PI061605

Open University

A student complained to us after the Open University rejected his appeal against withdrawal of transitional fee support due to lack of academic progress. He contended that he had been misinformed about his eligibility for funding and in particular the requirement to study during each academic year.

The University’s Fee Rules were specific that students must study a module or modules linked to their transitional qualification "in each academic year" unless there were exceptional circumstances as outlined in its policy. It expects students to familiarise themselves with its procedures. We consider this reasonable.

The student had not studied during the whole of one year. He claimed for an exception based on two criteria: maladministration by the University and unforeseen circumstances of a serious nature. He did not provide evidence to support either claim.

We decided the case was Not Justified.