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Procedural issues: Prima facie review - PI011510

Keele University

A student complained about the University’s refusal on prima facie grounds to consider her grievance about a refusal, also on prima facie grounds, to allow her to appeal against academic decisions. We found that the academic appeal decision had drawn on written representations from the relevant school that had not been shared with the student, counter to the normal definition of prima facie.

We found the complaint Justified. We recommended that the University review its procedures and practices in relation to academic appeals with a view to either amending the wording of its Appeal Regulations in order to remove the ambiguity caused by the use of the phrase prima facie, or making changes to the process followed at the initial appeal stage so that prima facie decisions do not rely upon representations from the student’s school/s or other bodies without due consultation with the student.