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Settlement - CS011806

A postgraduate student complained to the provider that there were significant procedural failings in the assessment of her thesis and in the management of her viva.

The provider partially upheld the complaint. The provider accepted there had been supervisory failings and significant delays in handling the complaint. It offered the student the opportunity to have her thesis assessed by an external academic expert at no cost and, following the feedback from this assessment, to decide whether to submit her thesis for the award of MPhil or PhD. The provider also offered £2,000 in recognition of the distress and inconvenience experienced by the student.

The student complained to us. She was satisfied with the academic remedy the provider had offered but she did not think that it had offered her sufficient compensation. We contacted the provider to see whether it would be willing to increase its offer. The provider agreed that it would be better if the matter was resolved as swiftly as possible because the student accepted the academic remedy and wanted to pursue her award. Therefore it increased the offer to £3,000. The student accepted the offer.