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Settlement - CS011807

The student was studying for a BSc. She complained that her fee status had been incorrectly calculated and she had been overcharged by £5,635.

After submitting her initial complaint she did not receive any further correspondence from the provider. She requested updates on the progress of her case but did not receive replies. By the time she contacted us, she had been waiting more than a year for the provider to respond.

We contacted the provider, which immediately offered to refund the student the full sum of £5,635, along with an apology for not having dealt with her complaint. The student accepted the offer.