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Settlement - CS011809

The student was studying for an MSc. She was awarded a postgraduate certificate because she had not accumulated sufficient credit to progress to the dissertation module that would allow her to achieve the MSc.

The student appealed as she believed the decision had been based on an incorrect marks profile: the marks for three assessments were missing from her transcript. The provider rejected the appeal and the student complained to us.

We invited the provider to comment on the student’s complaint. The provider investigated the matter further and located the student’s missing marks. It therefore offered to allow the student to proceed to the dissertation immediately, and to waive the fee for that module. The provider also apologised for the inconvenience caused. The student accepted the offer.