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Supervision arrangements - PI091513

University of York

A postgraduate student at the University of York complained to us about the way the University had responded to complaints about her supervision.

The University did not inform her that her primary supervisor left the University before she commenced her studies. The student explained that this delay meant that she was denied the chance to consider changing institutions before she began her courses. The University appointed an alternative supervisor, but did not appoint a Thesis Advisory Panel, which it acknowledged meant that the student did not have access to an important source of professional input and guidance. The University had offered a payment of £2,000 to the student to compensate for the issues she experienced.

We concluded that it was the responsibility of the University to inform the student of the change in supervisor and to put in place suitable alternative arrangements. We found the case Justified and recommended an increased financial payment of £3,500.