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Supervision: Using the right forum to raise issues - PI091514

Kingston University

A student at Kingston University complained after her academic appeal was turned down.

In the course of her appeal the student raised concerns about the supervision she received while preparing her dissertation. These issues were outside the scope of the University appeals regulations.

It would have been open to the student to make a complaint about her supervision. However the complaints process required complaints to be made within 15 working days of the events giving rise to the complaint taking place. In this case the student did not raise her concerns for several months and gave no reason why she had not done so earlier.

We found the case Not Justified.