We are consulting on an updated version of the Delivering learning opportunities with others section of the Good Practice Framework. 

This section of the Good Practice Framework sets out guidance on handling complaints, academic appeals and other internal processes in the context of delivering learning opportunities with others. It is principles-based and intended to support higher education providers to develop and follow fair processes in this context, and to be a tool to help providers evaluate their processes. It can also be a useful resource for students and those who advise them. 

Arrangements for delivering learning opportunities with others are complex and diverse, and continually evolving. The draft revised section illustrates a range of partnership models and contexts to support providers in considering how to apply the principles in the context of their particular arrangements and the legal and regulatory requirements that apply to them. 

The draft draws on learning from our experience in recent years of complaints and academic appeals arising where learning opportunities are being delivered with others, including where a course or provider has closed. 

The main developments proposed in this update are:

  • More guidance on how overarching good practice principles apply in partnership contexts  
  • Making it clearer that the principles apply to student-focused internal processes such as fitness to practise and disciplinary procedures as well as complaints and academic appeals procedures
  • Expanded guidance on considering complaints, appeals and other internal processes through the life cycle of a partnership, particularly around key points in partnership relationships and when those might come to an end
  • Updated case studies reflecting learning from our casework. 

The draft has been informed by valuable feedback from discussion webinars we held earlier this year, the Good Practice Framework Steering Group, and others with relevant expertise. 

Responses to the consultation have now closed.

If you have any questions about the consultation, please email

Good Practice Framework - Delivering learning opportunities with others

Guidance for providers to consider when handling complaints and academic appeals when working with other providers or other awarding bodies.

Good Practice Framework

Guidance we publish on good practice for higher education providers.

Media release: Consultation on draft updated OIA guidance on Delivering learning opportunities with others

The OIA is publishing for consultation an updated version of the Good Practice Framework: Delivering learning opportunities with others.