59Where a student’s complaint or academic appeal is to be considered by more than one provider, it is good practice for those providers together to complete their consideration of that formal complaint or academic appeal, and any associated review, within 90 calendar days.
60There will be circumstances when, for good reason, the providers will need to extend this timeframe. In particular, it is recognised that providers in England and Wales may not be able to control the timescales operated by partner providers in other jurisdictions to which the Good Practice Framework does not apply. Where the timescale is to be extended, the student should be informed and should be kept regularly updated as to the progress of their complaint or academic appeal.
It is good practice to complete the processing of a formal complaint or academic appeal, and any associated review, within 90 calendar days, wherever possible.