OIA publishes public interest case summaries

On 1 July, we published some public interest case summaries. These are cases where we decide that it is in the public interest to publish a summary of a complaint that includes the name of the higher education provider involved.

View the Public Interest Case Summaries
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A case may be selected as a public interest case for various reasons, for example if it is relevant to a topical public debate, is an example of good practice that has wider implications for other providers or students, or indicates that there may be a wider problem with a course or department at a provider which has wider implications for other providers or students.

The public interest cases we are publishing include cases relating to course and progression requirements, course delivery, immigration status, support for disabled students and fitness to practise.

Felicity Mitchell, Independent Adjudicator said:

“Our public interest case summaries highlight issues of importance to the higher education sector and beyond. They are part of our wider work to share learning from complaints to promote good practice. These cases illustrate the importance of making clear and accurate information available to students, making sure that policies and procedures are fair and that students are properly supported, and that courses are delivered as promised.”


Notes to Editors

For further information please contact Sarah Liddell, Head of Leadership Office, mediarelations@oiahe.org.uk, 0118 959 9813.

  1. They were published on our website on Monday 1 July.
  2. Find out further information about our approach to publishing public interest cases.
  3. The Office of the Independent Adjudicator for Higher Education (OIA) is the independent student complaints ombuds for higher education in England and Wales. It is the designated operator of the student complaints’ scheme under the Higher Education Act 2004.
  4. Our Scheme is free to students, and has been designed to be accessible to all students, without the need for legal representation.
  5. We have a wide remit to review student complaints about higher education providers in England and Wales, as set out in our Scheme Rules.