About Us


The Higher Education Act 2004 required the appointment of an independent body to run a student complaints scheme in England and Wales. The OIA was chosen to operate this scheme, to which all universities in England and Wales must subscribe. Our role is to review individual complaints by students against higher education providers. We have no regulatory powers over providers and cannot punish or fine them.

The first Independent Adjudicator was Baroness Ruth Deech. The current Independent Adjudicator and Chief Executive is Robert Behrens.

The Office of the Independent Adjudicator is a Company Limited by Guarantee and is governed by its Memorandum and Articles of Association as amended. The members of the Company are:

The OIA is the ADR Entity for Higher Education, appointed by the Chartered Trading Standards Institute on 7 July 2015.

The OIA is a registered charity, registered in England and Wales.