Senior Leadership Team

 

Interim Independent Adjudicator

Felicity Mitchell

Felicity Mitchell

felicity.mitchell@oiahe.org.uk

Felicity Mitchell, interim Independent Adjudicator, joined the OIA in 2004, and became a Deputy Adjudicator in 2009. She chairs the Good Practice Framework Steering Group and has oversight of the OIA’s good practice and case-handling work. She also has oversight of legal claims against the OIA, including judicial review.

Felicity was called to the Bar in 1992 and, after some years in private practice, moved to the Banking Ombudsman as an adjudicator. She transferred to the Financial Ombudsman Service in 2001, where she worked as a Casework Manager.

Interim Chief Executive

Ben Elger

Ben Elger

ben.elger@oiahe.org.uk

Ben Elger, interim Chief Executive, joined the OIA as its first Chief Operating Officer in September 2008, combining the role with that of Company Secretary. Ben has responsibility for organisational planning, finance and people management. He has a key role in liaising with government and led the OIA’s work on the Higher Education and Research Act 2017.  Ben is currently a member of the UK Standing Committee and has been involved in groups relating to the Regulatory Partnership Group for Higher Education in England including the working group charged with ‘mapping the Higher Education system’. He is also a member of the steering group for the Student Engagement Partnership (TSEP).

Before joining the OIA Ben spent 15 years working with students, for the last 10 years as Chief Executive of Reading University Students' Union, and before that at the Students' Unions at Winchester, King's College London and South Bank Universities and as National Secretary of NUS.

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