Would suit highly skilled candidates with experience as complaint handlers, student service advisors, university complaints & appeal handlers/ officers, disability officers, mediators, case workers, adjudicators, legal investigators or legally trained individuals.
Based in Reading, Berkshire
We offer the following salary packages and benefits that include:
- A starting salary of £37,446 for Assistant Adjudicators
- 35 hour working week with the opportunity for ad-hoc flexible working for permanent staff
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Gym membership for permanent staff
- Attractive USS pension scheme
- Season ticket loan
Role and team focus
Assistant Adjudicators are required to independently manage a demanding and varied workload of complex cases whilst also contributing to the Office’s outreach work and strategic objectives. You will analyse and evaluate evidence with a pragmatic and strategic mind, and prepare and present decisions in a timely manner that are of excellent quality. You will be expected to contribute to meeting organisational targets as well as those set for you as an individual.
The OIA Adjudication Team focuses on complex and entrenched cases requiring our Full Review Process which may include alternative methods of settling a complaint.
The successful candidate will have
Experience of the Higher or Further Education Sectors would be an advantage as would a significant background in complaint handling/settlement and/or legal investigation.
- Do you have the resilience to work in a demanding and high volume complaints handling organisation?
- Do you have a range of advanced analytical and assessment skills that will help you to analyse and evaluate evidence in multifaceted cases?
- Do you enjoy writing and have excellent written and oral communication as well as structuring report writing skills?
- Do you have the confidence to make difficult decisions quickly and autonomously but know when it is appropriate to seek guidance?
- Do you have an interest and awareness of current issues facing the higher education sector?
- Do you have experience of successfully resolving complex disputes using your mediation skills?
- Do you have excellent time management skills and can structure a demanding workload?
- Are you able to deal with sensitive issues in a professional manner?
If you think you might have the relevant skills and background, this could be the position for you. Please refer to the job description, person specification and case-handler competencies on our website to guide your application.
If you are interested in applying for this position please complete the online application form and submit it to us with your CV and covering letter attached.
The closing date for the receipt of applications is Sunday 13 December 2015. The second stage of the recruitment process will involve case studies, which will be issued by email prior to the third stage which will be an interview. Interviews will be held week commencing 25 January 2016.
Job description and person specification - Opens in new window
Case-handler competencies - Opens in new window
Equality & Diversity
We welcome diversity amongst our staff to reflect the nature of independent adjudication, our users and stakeholders. Therefore we would particularly welcome applications from people from Black, Asian and minority ethnic backgrounds and people with disabilities, who are under-represented in our workforce. We are committed to Equality of Opportunity.