The OIA is the independent ombudsman service that reviews student complaints. We deal with complaints from individual students and have a wide remit covering acts/omissions of a university. Ensuring fair outcomes for students is our priority and every employee plays a key role in delivering this. In addition the OIA has an important role in promoting improvements in handling complaints and academic appeals.
We recruit talented people with the analytical, mediation and interpersonal skills necessary to successfully review complex disputes. Many of our case-handlers have experience as complaint handlers, student service advisors, university complaints and appeal handlers/officers, disability officers, mediators, case workers and adjudicators in the higher education or other sectors.
If you believe you can contribute to the OIA and are keen to work for us, we would welcome your registration of interest.
If there are no suitable roles currently, we will keep your details on file and contact you if a suitable vacancy arises.