Address and Telephone Number


Third Floor
Kings Reach
38 – 50 Kings Road


Telephone the Enquiries Team:

0118 959 9813

The Enquiries Team are happy to take your calls from:

Monday 9.00 - 17.00
Tuesday 9.00 - 17.00
Wednesday 9.00 - 17.00
Thursday 9.00 - 17.00
Friday 9.00 - 17.00
Saturday Closed
Sunday Closed

(Calls to and from this Office may be monitored or recorded for quality control and training reasons.)

If the line is closed, you can leave a voicemail message with us and will get back to you as soon as we can.

Before you call us you might like to look at the 'Frequently Asked Questions' to see if your question is answered there.

You might also find the answer to your query on our interactive 'Complaints Wizard - Can the OIA look at my complaint?'

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0118 955 9099

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Where possible, if you have an email query, please use the e-form. This helps us to answer your query most effectively.

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